Account Manager - Cairo - Egypt

Account Manager – Arabic Speaking

What will you be doing?

We are seeking an Arabic speaking Account Manager with search advertising experience, attention to detail, customer obsession and passion to learn and adapt in an evolving environment.

The individual will coordinate with a team of Account Strategists and support the Account Management Head to achieve customer satisfaction and revenue objectives.

As an AM, you will serve corporate customers and/or agencies, building strong, trusted‑advisor relationships, managing an assigned set of clients focused on attaining revenue targets, feature adoption, and client‑driven goals.

• Own the day‑to‑day management for newly onboarded – and existing customers, ensuring flawless execution of campaigns.
• Coordinate with internal resources for core execution tasks, billing, compliance, and quality of customer plans.
• Drive campaign‑level budget upsell and optimization opportunities aligned with client ROI goals, seeking to deliver incremental revenue.
• Leverage internal tool‑directed tactics to inform and prioritize upsells and optimizations, enabling swift implementation.
• Leverage self‑serve tools and community forums to deliver insights for non‑Insights enabled clients.
• Educate clients on how the Microsoft Ads platform and existing features help them reach business goals and execute on budgets.
• Ensure regular client engagement with the Microsoft Ads platform and aim to reduce customer reliance on AM for routine tasks.
• Develop and demonstrate an intermediate level knowledge of emerging products/features.
• Ensure timely and proactive customer escalations by effectively leveraging Account Executives and internal partner network.
• Role Requirements & Expectations
• Arabic speaking with strong written and verbal communication skills.
• Experience in search advertising and account management within a digital advertising environment.
• Attention to detail, customer obsession and passion to learn and adapt in an evolving environment.
• Strong coordination and communication skills with internal resources across regions.
• Understanding of billing, compliance, and payout requirements for Microsoft Ads.
• Fluent with self‑serve tools, community forums, and internal tool‑directed tactics.
• Ability to drive pacing and optimization to meet revenue targets.
• Proactive, collaborative, high‑performing team player who promotes mutual learning and respect for diversity.
• Demonstrate Microsoft Advertising culture of inclusiveness and diversity.
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