Clinical Applications Specialist - Peri Op

Job Description Summary

As the Clinical Application Specialist (CAS), you will deliver technical and clinical expertise within the Patient Care Solution portfolio by providing excellent education and training support to clinical end‑users.

The CAS is a clinical expert supporting the pre‑sale product demonstrations (or clinical trial support), as well as post‑sale installation, training and go live /or customer service activities to support sales objectives for their geography.

This role will support our operations across the country, ensuring consistent and high‑quality service delivery.

While the position involves national responsibilities, it may be primarily based in either Ontario (ON) or Quebec (QC).

Responsibilities

• Serve as a subject matter expert in the peri‑operative care areas.
• Support clinical end‑user adoption to GEHC Patient Care products including: Anesthesia & Respiratory Care, Centricity High Acuity clinical information system & Peri‑Operative patient monitoring solutions.
• Advance new product introduction (NPI) features & techniques; partner with customers in developing training plans / strategies that support new product assimilation (ARC) (MS) and (CHAA Digital).
• Coordinate, schedule, and execute clinical system training, monitor, and report on training outcomes. Training may be conducted onsite at customer facility and/or virtually.
• Work in close collaboration with Product Marketing Team, identify customer satisfaction opportunities, issues, assist in escalations, problem determination and specialty training requests.
• Develop meaningful relationships with key opinion leaders (KOLs).
• Participate in install base upgrade programs, proactive strategic customer touchpoints.
• Drive sales process by conducting clinical product demonstrations and onsite evaluations.
• Required Qualifications
• Associate degree or equivalent with 3+ years of anesthesia technical/clinical industry experience.
• Must be a registered respiratory therapist (CSRT, Provincial body) with anesthesia assistant as a preferred qualification.
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Willingness to travel extensively 60+% within a region (including overnights and some weekends) within the US and Canada via multiple modes of transportation (car, air travel, & train, etc.).
• Willingness to submit to a check of your driving record (given that you are applying for a position that requires you to operate a GE Health Care owned/leased, privately owned/leased or rental vehicle for company business).
• Comply to GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• It is a condition of hire that any new employee or contract worker that will provide products or services to a GE Health Care customer facility are fully vaccinated and provide proof of vaccinations.

All offers of employment are conditional upon the satisfaction of this requirement.

• Preferred Qualifications
• The ideal candidate will live in either Ontario or Quebec with proximity to a major international airport.
• Strong facilitation and organizational skills.
• Bilingual English/French is an asset.
• Willingness to adopt new technologies such as virtual facilitator skills.
• A team player with a strong work ethic. Demonstrating willingness to do more to achieve shared outcomes.
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