HR Operations AVP

HR Shared Services Advisor (AVP) – Düsseldorf

Mitsubishi UFJ Financial Group (MUFG) is a leading financial group with 150,000 colleagues worldwide, committed to building long‑term relationships and fostering sustainable growth.

Position overview

As an HR Shared Services Advisor, you will play a key role in delivering high‑quality HR operational support across the employee lifecycle.

You will act as a trusted advisor to managers and employees, manage Employee Relations cases, and drive process excellence within HR Shared Services.

Responsibilities

• Act as the first point of contact for HR Shared Services queries from employees, managers, and stakeholders.
• Deliver end‑to‑end HR support across the employee lifecycle in line with policies, procedures, and legislation.
• Manage Employee Relations cases within defined processes, ensuring appropriate escalation based on risk, complexity, or potential litigation exposure.
• Provide professional, pragmatic HR advice and coaching to line managers.
• Partner with the business as a trusted HR advisor, balancing business needs with policy, process, and regulatory requirements.
• Act as an escalation point for complex HR queries and ER matters.
• Maintain accurate and compliant case documentation and records within HR systems.
• Ensure all HR activities are delivered in line with internal controls, audit requirements, and SOX compliance.
• Support HR audits and contribute to risk management and control frameworks.
• Collaborate closely with HR Centres of Excellence (e. g., Talent, L&D, Mobility, Benefits).
• Drive process improvements, including process mapping, standardisation, and efficiency initiatives.
• Maintain and continuously update HR process documentation and central knowledge repositories.
• Navigates and manages cases using HR systems (e. g., Workday, Service Now, Salesforce).
• Support business continuity planning and ensure operational resilience within HR Shared Services.
• Coach and support junior HR team members where required.

Qualifications and Experience

• Minimum 5 years' experience in HR, ideally within a shared services or generalist environment.
• Proven experience in an HR Advisory role, providing guidance, influencing stakeholders, and delivering pragmatic HR solutions.
• Strong experience managing Employee Relations cases within structured processes and frameworks.
• Experience operating within a regulated environment with a strong focus on risk, compliance, and audit requirements.
• Solid understanding of employment legislation and its practical application in HR casework.
• Experience partnering with business stakeholders and advising in line with policy and legal frameworks.
• Experience with HRIS systems such as Workday and HR case management tools (e. g., Service Now, Salesforce or similar).
• Exposure to HR process design, process mapping, and continuous improvement initiatives.

Skills

• Fluent German and English.
• Strong communication skills with the ability to engage sensitively and effectively with a wide range of stakeholders.
• Strong formal writing skills, with the ability to produce complex HR documentation, reports, and case materials.
• Excellent influencing, negotiation, and stakeholder management skills.
• Strong problem‑solving skills and the ability to make sound decisions and exercise good judgement.
• Analytical mindset with attention to detail and the ability to work with data, reporting, and performance analysis.
• High level of IT proficiency.
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