NTT DATA Business Solutions Global Managed Services GmbH: Project Manager / Delivery Assurance for S

• Project Manager / Delivery Assurance for SAP and Service Now (f/m/d)
• Full or part time

At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing more than 90 nations in more than 30 countries.

• Location
• Germany, Poland, Bulgaria or Romania
• What makes us special
• Flexible working hours and locations – workation, mobile working, part‑time models, sabbaticals, etc.
• Your further development plan – topic‑specific induction, targeted career development based on career models, programs and your own academy.
• Family first – e. g., daycare allowance, paid maternity leave and paternity network.
• SAP Platinum Partnership – strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.
• We take care – e. g., 25% subsidy for company pension plan, company health management and cooperation with fitness providers.
• We help you get from A to B – company car (depending on your role), discount on public transport and bicycle leasing via Job Rad®.

Responsibilities

• Conduct risk and quality assessments for new and existing large customer engagements, ensuring SAP and Service Now‑specific risks are addressed.
• Provide feedback on the Deal Governance process to ensure that new projects and services meet agreed standards and quality expectations.
• Support Red/Amber projects by developing and executing “Back to Green” action plans, including internal management reporting.
• Managing customer escalations – leading top management customer escalations, supporting executive management in the de‑escalation process, addressing root causes, and restoring customer confidence.
• Define the necessary quality checks for SAP and Service Now projects and services to ensure quality, speed and profitability.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Several years of work experience in Delivery Assurance, Project and/or Services Management.
• Expertise in SAP and Service Now within complex enterprise environments.
• Delivery assurance skills, supported by certification (e. g., Six Sigma).
• Strong project/service management and leadership abilities.
• Solid analytical and problem‑solving skills, with a data‑driven approach.
• Excellent communication and collaboration skills with technical and business stakeholders.
• Commitment to continuous improvement, attention to detail, and adaptability under pressure.
• Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR).
• Proficiency in written and spoken English and German.

Benefits

• SAP Platinum Partnership and related certification opportunities.
• Flexible working arrangements and supportive benefits for work‑life balance.
• Career development programmes and a collaborative global environment.
• Health and wellness support including pension subsidies and fitness provider cooperation.
• Company vehicle options, public transport discounts and bicycle leasing.
• Equal Opportunity Statement

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, age, disability, or any other protected characteristic.

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