Senior Compliance Program Manager

• Position
• Senior Compliance Program Manager – Hybrid (onsite in San Jose three days a week)

Reports to the Senior Manager, Global Commercial Compliance within the Security & Compliance department.

Responsibilities

• Own and manage end‑to‑end Commercial Security compliance audit programs – including SOC2, ISO, and PCIDSS – from planning through certification, ensuring timely delivery that meets customer expectations.
• Act as the primary program owner driving audit readiness, evidence collection, and cross‑functional coordination with internal teams and external auditors.
• Proactively manage timelines, milestones, and stakeholder commitments while continuously monitoring evolving regulatory requirements to keep programs current, effective, and aligned with the organization’s risk posture.
• Success Profile
• Thrives in ambiguity and navigates dynamic environments with high comfort, using fluid situations to build meaningful solutions.
• Acts as an owner with a strong passion for the mission and a bias for action, transitioning seamlessly between high‑level strategy and hands‑on execution.
• Builds high‑trust collaboration, actively participates in a challenge culture, and gives and receives candid feedback with clarity and respect.
• Is customer‑obsessed, establishing deep empathy for both internal and external stakeholders while anchoring all core decisions in solving real‑world problems.
• Operates with urgency, executing tasks with a relentless focus on delivering high‑quality, impactful results rapidly.
• Minimum Qualifications
• 10+ years of direct experience in security compliance, audit management, or risk assessment within a Saa S or cloud‑based enterprise environment.
• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem‑solving.
• Demonstrated ability to manage complex, multi‑stakeholder audits, ensuring clear communication between technical engineering teams and customer compliance officers.
• Deep understanding of global security frameworks (e. g., SOC2, ISO27001, GDPR) and experience mapping these controls to business requirements.
• Proven leadership experience in a customer‑facing capacity, capable of influencing senior‑level stakeholders and resolving high‑pressure compliance escalations.
• Preferred Qualifications
• Experience leveraging AI‑powered GRC platforms or automation tools to streamline audit evidence collection, reduce manual effort, and improve response accuracy.
• Advanced professional certifications such as CISA, CISSP, or CISM, demonstrating deep expertise in security governance.
• Prior experience designing and maturing audit readiness programs in a hyper‑growth Saa S organization, specifically scaling processes to manage increasing request volumes without compromising quality.
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