Solution Specialist (m/f/d)

Who we are: Global Blue by Shift4

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world.

Powering billions of transactions annually for hundreds of thousands of businesses, Shift4 recently expanded its geographic reach and capabilities with the acquisition of Global Blue, the leader in tax‑free shopping solutions.

By integrating Global Blue’s tax refund and currency conversion capabilities into its global payments platform, Shift4 offers an enhanced, end‑to‑end unified commerce solution for a wide range of industries – from restaurants, hotels, and stadiums to retail, e‑commerce and nonprofits.

What you will do. A glimpse in your role

As a Sales Manager – Payments at Global Blue by Shift4, you will be responsible for generating new business and supporting existing clients by promoting Global Blue by Shift4’s merchant servicing products, hardware, software, and professional services.

Acting as the frontline sales representative in your assigned territory, you will drive revenue growth by prospecting, setting appointments, closing deals, and building strong client relationships.

Your responsibilities include

• Prospect and generate new business opportunities through phone outreach, networking, and referrals.
• Set appointments with merchants to present Global Blue by Shift4’s Payment Terminal and services.
• Close deals in a fast‑paced sales cycle and sign new logos in the assigned territory.
• Assist existing clients with add‑on services, including hardware, software, and professional solutions.
• Build strong relationships with merchants by actively listening to their needs and resolving outstanding issues.
• Clearly explain the value of Global Blue by Shift4’s solutions to clients (via laptop demonstrations or Payment Terminal).
• Qualify sales opportunities and identify cross‑sell and up‑sell opportunities.
• Understand merchant acquiring statements and position Global Blue by Shift4’s end‑to‑end service offering accordingly.
• Maintain accurate CRM records and pipeline management.
• Maintain regular communication with direct manager and adhere to company policies and procedures.
• Continuously develop knowledge of products, services, and industry trends.
• Division of work (percentage)
• Lead generation & prospecting – 35%
• Sales conversion & client onboarding – 30%
• Account management & client support – 20%
• Administration & CRM reporting – 10%
• Training & industry knowledge development – 5%
• Main KPIs
• Lead generation and number of outreach activities.
• New logos signed and deals closed in assigned territory.
• Achievement of monthly/quarterly sales quotas.
• Client retention and satisfaction levels.
• Pipeline accuracy and CRM compliance.
• Professionalism and alignment with company standards.
• Personality traits you’ll bring
• Entrepreneurial and "hunter" mindset with strong drive for sales success.
• Ability to build trust and long‑lasting client relationships.
• Resilient, proactive, and results‑oriented approach.
• Strong organizational skills and ability to manage territory effectively.
• Professionalism and adherence to company values.
• Proactive problem‑solving and continuous improvement mindset.
• Confidentiality, integrity, and discretion in handling sensitive information.
• Key competencies and qualifications
• High school diploma or equivalent (minimum).
• Proven outside sales experience, including door‑to‑door or territory sales, preferably in payments, financial services, or technology solutions.
• Demonstrated ability to meet and exceed sales quotas through prospecting, cold‑calling, and deal closing.
• CRM proficiency and ability to manage sales pipeline effectively.
• Strong presentation, negotiation, and communication skills.
• Computer and smartphone literacy.
• Valid driver’s license and ability to travel extensively within assigned territory.
• Languages: Fluent English. Native or proficient knowledge of German. Knowledge of additional European languages beyond the local language is considered a plus.
• Equal Opportunity

Global Blue by Shift4 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.

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