Project Manager

🚨 We’re Hiring – Multiple CcaaS (Genesys) Roles | Frankfurt, Germany 🇩🇪

🔍 Location: Frankfurt (Hybrid possible)

🗣 Languages: Fluent German & English required

📩 Apply/Share CV: pragati.tyagi@pyramidci.com

🛂 No sponsorship available

We\’re scaling our Contact Center as a Service (CcaaS) practice with Genesys Cloud/Engage experts. If you\’re passionate about building smart, scalable contact center platforms, check out our open roles below 👇

💼 1. Business & Functional Analyst – CcaaS (Genesys)

Experience: 1–2 years (Junior) or 5+ years (Professional)

✅ Gather business/functional requirements

✅ Map Genesys capabilities to business needs (IVR, routing, call flows)

✅ Support UAT & documentation (processes, manuals, policies)

🔧 Skills: Genesys Cloud CX/Engage, Architect, IVR, APIs, CRM, GDPR/PCI

🧠 2. CcaaS Solution Architect – Genesys

Experience: 5+ years

✅ Architect scalable Genesys-based platforms

✅ Define IVR, routing, omnichannel, and bot strategies

✅ Lead CI/CD alignment with DevOps

🔧 Skills: Genesys Cloud CX, SIP, WebRTC, AWS/Azure, Terraform, API, CRM integrations, AI bots

📊 3. Project Manager – CcaaS (Genesys)

Experience: 8–10 years

✅ Lead full lifecycle CcaaS (Genesys) programs

✅ Manage budgets, vendors, stakeholders, and escalations

✅ Align outcomes with compliance (GDPR), governance, and business KPIs

🔧 Skills: PMP/PMI/Prince2, Agile/SAFe, JIRA, MS Project, telecom/BFSI/utility domain

📌 Location Preference: Candidates within 1-hour commute to Frankfurt preferred

💡 Open to hybrid work setup

🔍 Client looks for: Hands-on Genesys expertise, German fluency, domain/tech depth

📧 Ready to elevate your CcaaS career?

Send your CV: pragati.tyagi@pyramidci.com

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