IT Support Analyst (m/f/d) - Qualcomm Germany, Munich

Company: Qualcomm Germany GmbH Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: We are looking for an experienced 2nd Line Support Engineer to join our friendly support team, you will be based in Munich but supporting multiple offices around the region. This role involves providing onsite and remote support. As you will be working within a team environment for a US company and will be speaking to customers, your communication skills must be very strong in German and English. You will need to have the technical ability to problem- solve user queries and familiarity with Microsoft 365, Teams, Active Directory. You may provide local hands‑on support for other infrastructure, engineering, AV, facilities, or security teams. You will be: A people‑person Great with customers Strong work ethic and ability to work in a dynamic work environment Able to prioritize and manage your own workload Able to quickly troubleshoot and resolve issues Main Duties and Responsibilities: Serve as the second point of contact for incoming queries from staff, and external consultants. Take ownership of assigned tickets through the IT service desk, ensuring timely resolution. Update the ticketing system, ensuring notes, progress and required actions have been input promptly. Maintain an accurate inventory of all IT devices issued to staff, conducting regular audits. Diagnose and resolve hardware and software issues. Install, configure, and maintain computer systems and software. Troubleshoot network connectivity issues. Collaborate with other IT teams to elevate and resolve complex problems. Provide training and guidance to end‑users on software applications. Experience: Minimum of 2 years of 2nd line experience. Ideally experience with more than one operating system such as Linux, Mac OSX, Windows. Experience providing support in a customer service‑oriented environment. Knowledge of ServiceNow ticketing system is preferable. Ability to work effectively in a fast‑paced environment. In depth knowledge of Microsoft domain infrastructure; Active Directory, DNS. Experience with security software and tools. Laptop roll‑outs and upgrades. Mobile device support – Intune. Physical Requirements: Transporting hardware to/from stockroom or installation requires some lifting. Performing required tasks at various heights (e.g., standing or sitting). This position is 5 days on site We offer: Competitive salary and benefits package. Collaborative and inclusive work culture. Career development and growth opportunities. Employee share program. Company bike, job ticket. Employer‑financed retirement provision. Mentoring program for intensive onboarding training and further education opportunities. Employee stock purchase program (15% discount on Qualcomm stock purchase). Minimum Qualifications: High School Diploma or equivalent. 5+ years of experience in IT, Engineering Support, or related area. 3+ years of experience in operating system or software application troubleshooting (root cause analysis, debugging). Physical Requirements: Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. Equal Opportunity Employer Statement Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e‑mail disability‑accomodations@qualcomm.com or call Qualcomm\’s toll‑free number. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able to participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Notice to Agencies Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Contact for More Information If you would like more information about this role, please contact Qualcomm Careers. #J-18808-Ljbffr