CRM Manager (m/f/x) - B2B Marketing

Company Description

At Quandoo, we bring gastronomy and technology together.

Since launching in December 2012, we have continuously grown and are now active in 11 countries around the world such as Australia, Germany, Italy, and the United Kingdom. With plans to develop even further, our mission is clear: To transform the world’s dining-out experiences.

We offer diners the opportunity to discover and make reservations at restaurants via our website or mobile app. We also provide restaurants with innovative management tools that enable them to build relationships with new & existing guests, streamline their day-to-day service, and maximize their overall potential.

As an employer, we are committed to the growth of every team member and support collaboration across organizational boundaries. We deeply care about what we do, we are respectful, open, and have faith in our colleagues‘ abilities.

This is why our core values are fundamental to us:

• have a growth mindset
• feel responsible
• be united

Job Description

We are seeking a talented and driven CRM Manager (m/f/x) to join our B2B marketing team. This role will focus primarily on managing and optimizing the email channel while also supporting the coordination of other CRM channels such as in-app messaging and product notifications. The ideal candidate will have a strong background in CRM strategies, particularly in email marketing, and experience in the tech or SaaS industry.

Key Responsibilities:

1. Develop and execute comprehensive CRM strategies with a primary focus on email marketing to drive customer engagement and retention.
2. Collaborate with the B2B content team to ensure consistent messaging and branding across all CRM channels.
3. Analyze customer data and campaign performance to identify trends, insights, and opportunities for improvement.
4. Manage the end-to-end process of email campaigns, including planning, execution, segmentation, and A/B testing.
5. Work closely with the product, sales, and customer success teams to align CRM efforts with business objectives and customer needs.
6. Support the integration of additional CRM channels such as SMS, in-app messaging, and product notifications to enhance customer communication.
7. Monitor industry trends and best practices to ensure our CRM efforts remain innovative and effective.
8. Provide regular reports and insights to the Head of CRM and other stakeholders on campaign performance and customer engagement metrics.

Qualifications

1. Bachelor’s degree in Marketing, Business, Communications, or a related field.
2. 3-5 years of experience in CRM management, with a strong focus on email marketing.
3. Experience in the tech industry, particularly in B2B marketing, is highly desirable.
4. Proficient in CRM tools and email marketing platforms such as Salesforce, HubSpot, or similar.
5. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
6. Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
7. Creative thinker with a passion for customer engagement and a track record of driving successful CRM initiatives.

Additional Information

We care about our company culture. This is what you can expect with us:

1. High level of responsibility – the chance to hit the ground running from day one and shape your own career path.
2. We believe in your abilities: This position offers you a tangible impact on the company’s success while you benefit from flexible working opportunities in a well-balanced work environment.
3. You will work with a highly motivated and skilled team from all over the world. We celebrate our diversity!
4. Fun working environment – opportunity to collaborate with highly motivated colleagues and attend company parties, the weekly Qweekend, and Quandoo’s Global Summit.

Here are our Benefits:

1. Access to Quandoo’s pension scheme.
2. Be flexible: Enjoy our remote policy and work from our offices, at home, or while traveling.
3. Got balance: We offer flexible working hours and up to 30 days of vacation.
4. Stay mentally fit: Use our free 1:1 sessions with professional psychologists as well as digital trainings and tools for your mental health – provided by our partner nilo.health.
5. Stay physically fit: Work out while getting great discounts at Urban Sports Club and Fitness First.
6. No boredom! Quandoo offers challenges and development every day. Our self-development budget will help you acquire and achieve new skills & knowledge.
7. Save real money: Get new discounts every month on offers from over 1,500 companies and brands – provided by our partner Corporate Benefits.
8. Be prepared for your retirement: Benefit from our Company Pension Scheme and get a 30% contribution for your pension.

Want to be part of Quandoo’s future? Apply now!

Great job, but not right for you? Recommend this position to your contacts!

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