General Manager-(RT2620)

Your Leadership. Your Store. Your Impact.

At Race Trac, our General Managers don’t just run a store - they lead a team, drive profitability, and create unforgettable guest experiences.

If you’re a high-energy leader who thrives in a fast-paced environment, this is your opportunity to make an impact!

You’ll oversee up to 45 employees, build a culture of excellence, and develop strategies that ensure operational success.

What’s In It for You?

• Competitive pay and performance-based incentives

• Career growth opportunities – we promote from within!

• Comprehensive training and development to enhance your leadership skills
• Lead with guidance – operate with an entrepreneurial mindset with guided support that keeps you focused on what matters most: your people and your guests.
• A fast-paced, guest-focused environment where no two days are the same.
• Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO) and more!
• What You’ll Do
• Lead & Develop a Winning Team
• Foster a guest-obsessed culture, ensuring every guest interaction is exceptional
• Recruit, train, and mentor team members, preparing them for growth opportunities
• Provide continuous feedback, coaching, and performance management
• Create a positive and engaging work environment where team members feel valued
• Drive Store Performance & Profitability
• Execute operational plans to meet sales, labor, and profitability goals
• Analyze sales, margin, and labor reports to identify opportunities for improvement
• Operationalize marketing strategies to boost food sales and promotions
• Monitor inventory, cash handling, and store expenses to optimize financial results
• Ensure High Standards in Food & Safety
• Lead by example in upholding good safety and sanitation standards
• Conduct regular quality checks to ensure food and beverage offerings meet, or exceed, expectations
• Train and enforce compliance with food handling, safety regulations and company policies
• Maintain a Clean & Organized Store
• Ensure the store is always clean, well-stocked and visually appealing
• Proactively address maintenance needs and vendor relationships
• Oversee scheduling and payroll execution to ensure proper staffing levels
• What We’re Looking For
• 5+ years of retail, food service or restaurant management experience (High-volume preferred)
• Strong leadership coaching and team-building skills
• Ability to analyze business metrics and make data-driven decisions
• Proficiency in Microsoft Office Suite and financial reporting
• Knowledge of labor laws and staffing best practices
• Must-Haves for This Role
• High School Diploma or GED in progress or completed
• Ability to lift up to 50 lbs and perform physical tasks as needed
• Must obtain and maintain Manager Food Handler certification (and alcohol server permit if required)
• Fueled by Growth, Driven by You

At Race Trac, our people make the difference.

Whether you’re working in a store, at our corporate office or on the road, you’ll be part of a team that brings energy, innovation and a passion for serving others every day.

We support each other, celebrate wins big and small and create opportunities for growth at every level.

With four operating divisions Race Trac, Race Way, Energy Dispatch and Gulf there’s always a new challenge to take on and a new path to pursue.

Join us and discover how far your career can go.

Responsibilities

• Effectively and accurately execute the Race Trac store plan to ensure brand consistency and enhance guest experience.
• Foster a Guest-Obsessed culture by rallying team members around a guest-focused approach, implementing strategies to enhance the guest experience and proactively addressing concerns.
• Employ strategies to boost spirits during busy and stressful times creating an enjoyable environment for all guests team members and vendors.
• Foster a food safety mindset within the store through continuous coaching and training on food safety and standards.

Conduct regular quality checks to ensure all standards are met or exceeded.

• Develop sales and marketing strategies including team incentives to support food promotions and reinforce a Guest Obsessed culture.
• Identify compliance gaps and collaborate with regional leadership to ensure all associates and the store meet jurisdictional requirements.

Maintain accurate records and communicate them effectively.

• Responsible for overseeing storewide training by training supporting and empowering Co‑Managers and Shift Managers to effectively deliver coaching training and feedback to associates in alignment with the store’s overall strategy and Race Trac policies.
• Understand the impact of inventory on Race Trac and execute all steps of the inventory process including regular audits and inventory checks.

Take necessary actions such as investigating inventory discrepancies and cash shrink to maintain control.

• Analyze sales margin shrink and labor reports to identify improvement opportunities then establish and clearly communicate corrective action plans to team members ensuring they understand how their performance impacts business results.
• Adopt a Guest-Obsessed mindset by regularly visiting competitors to assess the competitive landscape encouraging associates to contribute ideas for operational improvements and sharing key insights with the regional team.
• Establish regular communication with vendors to discuss orders delivery schedules and potential issues Provide feedback on performance address areas for improvement and elevate concerns when necessary.
• Establish clear communication channels across all shifts to ensure critical information is accurately conveyed to the appropriate staff members.
• Monitor store traffic closely and create effective schedules at least two weeks in advance accounting for high and low traffic periods while balancing labor costs.
• Ensure the accurate and timely execution of payroll guaranteeing all associates’ hours are properly recorded and paid accurately.
• Proactively use data such as sales trends seasonality and turnover to determine staffing needs and ensure the store remains adequately staffed at all times.
• Oversee all written performance management for the staff ensuring performance conversations are conducted privately respectfully and constructively with all documentation completed and signed.
• Foster a growth mindset in team members by providing continuous feedback coaching and support on their development journey.
• Create an inclusive environment ensuring all team members feel valued included and empowered to bring their whole selves to work.

Qualifications

• Proven successful Retail Management experience preferred
• Previous experience working in high-volume guest-focused transactional environment preferred

All qualified applicants will receive consideration for employment with Race Trac without regard to their race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.

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