We at Racing Unleashed are at the forefront of transforming motorsport into a global, inclusive sport, aiming to deliver the most engaging motorsport experience. By combining high-performance racing simulators with immersive lifestyle environments in our lounges, we offer a truly unique racing and entertainment experience. Our network of premium racing lounges connects enthusiasts and athletes, blending technology, sport, and hospitality into a single, unforgettable experience. Join us in making motorsport accessible to everyone, everywhere.
Role Overview
As the Head of Lounge Operations you will be a key member of the leadership team, responsible for the strategic direction, growth, and operational excellence of our lounge business. Our lounges are more than physical locations - they are the heart of our customer experience and a core part of our global strategy. We’re looking for a visionary leader to drive the evolution and expansion of this experience as a product, combining strategic leadership, operational excellence, and passion for innovation. You will work closely with the executive team to shape the future of Racing Unleashed and drive sustainable business success.
Key Responsibilities
- Own the end-to-end lounge experience as a customer-facing product, ensuring an exceptional and consistent customer experience across all locations
- Own the lounge business P&L, driving revenue growth and operational efficiency across all locations
- In collaboration with the leadership team, define and execute international expansion plans, including launching new company-owned, joint venture and franchise locations
- Oversee product development within lounges, enhancing the customer journey and integrating technology and service in innovative ways
- Build and mentor a high-performing team of lounge managers and operations leads across multiple countries
- Manage franchise partner relationships, supporting them in successfully delivering the Racing Unleashed experience
- Develop and implement scalable operational models, ensuring consistency, quality, and strong brand presence across markets
- Align lounge strategy with broader company goals, contributing to Racing Unleashed’s overall growth and innovation roadmap
Your Qualification
- Own the end-to-end lounge experience as a customer-facing product, ensuring an exceptional and consistent customer experience across all locations
- Own the lounge business P&L, driving revenue growth and operational efficiency across all locations
- In collaboration with the leadership team, define and execute international expansion plans, including launching new company-owned, joint venture and franchise locations
- Oversee product development within lounges, enhancing the customer journey and integrating technology and service in innovative ways
- Build and mentor a high-performing team of lounge managers and operations leads across multiple countries
- Manage franchise partner relationships, supporting them in successfully delivering the Racing Unleashed experience
- Develop and implement scalable operational models, ensuring consistency, quality, and strong brand presence across markets
- Align lounge strategy with broader company goals, contributing to Racing Unleashed’s overall growth and innovation roadmap
What we offer
- A dynamic, varied and responsible role in a rapidly evolving environment
- An exciting position with competitive compensation
- State of the art work environment
- The opportunity to become part of a diverse and international team working on making motorsport accessible to everyone, everywhere
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