pWe are looking for an experienced strongSenior Desk Side Support Engineer /strong to provide high-quality L2/L3 End User Computing and Workplace Support across Swiss and global business environments. /ppKey Responsibilities /pulliProvide onsite and remote support for Windows 10/11 desktops, laptops, mobile devices and peripherals. /liliSupport Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint and enterprise workplace technologies. /liliProvide VIP and executive-level support, including boardrooms, meeting rooms and business-critical events. /liliDeploy and manage endpoints using strongMicrosoft Intune and SCCM/MECM /strong. /liliSupport Active Directory, Azure AD/Microsoft Entra ID, Group Policy and endpoint security. /liliTroubleshoot VPN, Wi-Fi, DNS/DHCP, connectivity, printers, docking stations and remote-access issues. /liliManage incidents and service requests through strongServiceNow or equivalent ITSM tools /strong. /liliWork with global infrastructure, network, cloud, cybersecurity and vendor teams. /liliMaintain strong SLA, CSAT, first-time-fix and endpoint compliance performance. /lili7–9 years of Desktop Support, EUC, Workplace or Desk-Side Support experience. /liliStrong Microsoft 365, Windows, Intune/SCCM and Active Directory/Entra ID experience. /liliStrong ITSM, troubleshooting and customer-service skills. /liliExperience working in multinational/multilingual environments. /liliFluent English and Spanish; French is an advantage. /li /ulpstrongITIL Foundation, MD-102, Microsoft 365 or Azure certifications are desirable. /strong /p #J-18808-Ljbffr
