We are looking for an experienced Senior Desk Side Support Engineer to provide high-quality L2/L3 End User Computing and Workplace Support across Swiss and global business environments.
Key Responsibilities
- Provide onsite and remote support for Windows 10/11 desktops, laptops, mobile devices and peripherals.
- Support Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint and enterprise workplace technologies.
- Provide VIP and executive-level support, including boardrooms, meeting rooms and business-critical events.
- Deploy and manage endpoints using Microsoft Intune and SCCM/MECM .
- Support Active Directory, Azure AD/Microsoft Entra ID, Group Policy and endpoint security.
- Troubleshoot VPN, Wi-Fi, DNS/DHCP, connectivity, printers, docking stations and remote-access issues.
- Manage incidents and service requests through ServiceNow or equivalent ITSM tools .
- Work with global infrastructure, network, cloud, cybersecurity and vendor teams.
- Maintain strong SLA, CSAT, first-time-fix and endpoint compliance performance.
- 7–9 years of Desktop Support, EUC, Workplace or Desk-Side Support experience.
- Strong Microsoft 365, Windows, Intune/SCCM and Active Directory/Entra ID experience.
- Strong ITSM, troubleshooting and customer-service skills.
- Experience working in multinational/multilingual environments.
- Fluent English and Spanish; French is an advantage.
ITIL Foundation, MD-102, Microsoft 365 or Azure certifications are desirable.
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