Chief Transformation Officer - Payment Acceptance (f/m/x)

Chief Transformation Officer – Payment Acceptance (f/m/x)

We look for a talented, passionate and collaborative delivery lead to move our Payment Acceptance business (Acquiring) to the next growth phase. RBI and its payment acceptance business is a leading provider in the region to many large to smaller merchants, both in the offline and online world. We continue to invest strongly in our people, products and technology and this role holder will become a critical senior team member to shape the way forward.

This role will be accountable to shape and implement a new operating model across several Central / Eastern markets. In addition, the delivery manager will bring together various change and product activities, be instrumental to improve our ways of working and help to build out a strong community across our payment acceptance teams.

Your role at RBI:

1. Strategy & Business Transformation:
   1. Orchestrate strategic initiatives across multiple countries to drive revenue growth and innovative execution.
   2. Lead the implementation of digital activation strategies to enhance online customer engagement.
2. Payment Acceptance Business (Acquiring):
   1. Shape and implement an improved operating model for the Payment Acceptance business across our CEE markets covering all customer segments.
   2. Set up, run, and continuously improve agile working environments closely with business, ensuring innovation and effective operation.
   3. Work closely with Product Owners and Solution Architects to define the Product Backlog, including technical epics/user stories and Release Plans.
   4. Manage technical solution interdependencies, alignment, and synergies across other agile setups, keeping track of risks and impediments.
   5. Allocate and manage resources effectively, manage budgets and external contracts, tracking expenses and ensuring cost control.
3. Regional Leadership & Cross-Country Cooperation:
   1. Mobilize and empower cross-functional teams, fostering collaboration and successful initiatives.
   2. Collaborate with regional teams to transform local companies, driving synergies and optimizing operational efficiency.

Your core competencies:

• Proven experience in orchestrating strategic initiatives and leading business transformations in the financial services sector.
• Extensive experience in the payments area, including deep know-how of Payment Acceptance Business (Acquiring), card issuing, and processing.
• Demonstrated success in forging strategic partnerships and driving business development initiatives.
• Expertise in customer experience enhancement and data-driven decision-making.
• Proven change leadership which resulted in measurable impact related to Operating Models, Skill development, Employee enablement and engagement, and Technology.
• Experience with steering complex and multi-market change initiatives covering both technical and people aspects.

What\’s in it for you:

Work Life Balance: flexible working hours (no core time), extensive hybrid working options / work from home, 30 days / year remote work from any EU-country outside Austria.
Easy Moving: work permit support.
Top-notch Equipment: modern tools & technologies.
International Spirit: multi-cultural teams, English as company language, team building events.
Learning & Agile Working: as part of our DNA & culture.
Canteen: healthy, tasty, and heavily subsidized.
Saving: with vouchers / discounts from our staffs\‘ council (e.g. supermarket).
Further Goodies: free public transport pass, salary account & credit card, reduced gym membership, gender-neutral parental leave, bilingual company kindergarten, child care during holidays, etc.
Salary: the offered gross yearly salary starting from 100.000,- Euro (basis full-time) including overtime, depending on qualification and experience.

For questions regarding our application process, please feel free to take a look on our website or check out our FAQ .

Your contact:

Martin Trnka
Talent Acquisition Team

At Raiffeisen Bank International , we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. We are proud to offer everyone equal chances, irrespective of age, skin color, religious belief, gender, sexual orientation, or origin. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.

Your benefits at one sight:

Join a team that values your well-being and professional development, offering a variety of benefits to support your success.
To learn more about the benefits, hover over the icon.

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