To strengthen our team, we are looking for a personality as a Customer Service Center Specialist, capable of learning quickly, flexible, service-oriented, and possessing an excellent sense of communication. We offer a modern and flexible work environment with the possibility of teleworking as well as development options. Please send your complete file (CV, work certificates, diplomas).Customer Service Center SpecialistWhat awaits you?- Respond to telephone requests from our clientele on various banking and digital topics- Identify customer needs, propose adapted solutions (cross-selling + up-selling)- Participate in targeted outbound campaigns as part of commercial or customer actions- Ensure active listening and transmit specific requests to the competent departments- Follow regular coaching to maintain the high quality standards of the Service CenterWhat do you bring?- Federal VET Diploma (CFC) as a customer agent, or Federal VET Diploma (CFC) as a bank clerk- 3 years of experience in a customer contact center or in the banking sector- Perfect command of oral and written French, as well as very good knowledge of German or Italian (B2 level)- Ease in the digital environment and marked interest in digital tools- Open-mindedness, sense of service, and enthusiasm to support our clients with professionalism- Flexibility in an extended schedule according to a team systemWe live diversity and equal opportunityWe encourage the diversity of perspectives, experiences, and skills within our teams. This diversity is our wealth and contributes decisively to our success. We work in a friendly environment.Values are our pillars. Together. For each other. They shape our way of collaborating and behaving towards one another. The culture of using the informal tu promotes personal proximity and exchanges on an equal footing at all levels of the company.We live diversity and equal opportunityWe encourage the diversity of perspectives, experiences, and skills within our teams. This diversity is our wealth and contributes decisively to our success.We live a responsible corporate cultureWe put collective performance at the forefront. That is why, with us, collective performance replaces individual bonus payments. This promotes a healthy corporate culture, where we pursue meaningful and common goals, in order to develop solutions together.We encourage personal and professional developmentLifelong learning is an integral part of our culture. We create a space conducive to the professional and personal development of everyone and support our employees in a targeted manner, thanks to a varied internal training offer as well as a contribution to external training costs.Working and living healthily becomes a real program with usThanks to our global Working and living healthily approach, we help our employees to find - and preserve in the long term - a healthy balance between professional and private life.Questions?For questions about the content of the position:Group Manager Customer ServiceFor questions about the recruitment process:Recruiting PartnerAbout us jid81a9b71aen jit0728aen jpiy26aen
Customer Service Center Specialist Arbeitgeber: Raiffeisen Schweiz
Raiffeisen Schweiz ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Sankt Gallen nicht nur ein dynamisches Arbeitsumfeld bietet, sondern auch vielfältige Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung. Unsere offene und kollegiale Unternehmenskultur fördert Teamarbeit und Innovation, während wir gleichzeitig Wert auf Chancengleichheit legen. Bei uns haben Sie die Möglichkeit, an spannenden Projekten im Bereich der modernen Backend-Entwicklung und Microservices zu arbeiten und dabei einen echten Beitrag zu leisten.
