Specialist At The Customer Service Centre (M/F/D)

To strengthen our team, we are looking for a personality as a Customer Service Centre advisor (m/f/d), capable of learning quickly, flexible, service-oriented and with excellent communication skills.

We offer a modern and flexible working environment with the possibility of teleworking as well as interesting development opportunities.

Please send the complete application (CV, work certificates, diplomas).

Specialist at the Customer Service Centre (m/f/d)What awaits you?

Respond to telephone enquiries from our customers on various banking, digital and administrative topics Identify customer needs, offer them suitable solutions (cross- + up-selling)Participate in targeted outbound campaigns as part of commercial actions or customer information Ensure active listening and forward specific requests to the competent departments Attend regular coaching sessions to maintain the high quality standards of the Service Centre What do you bring?

Federal VET Diploma as a customer relations agent, Federal VET Diploma as a banking clerk3 years of experience in a customer contact centre or in the banking sector Perfect command of spoken and written French, as well as very good knowledge of German or Italian (level B2)Confidence in the digital environment and a strong interest in digital tools Open-mindedness, service orientation and enthusiasm to support our customers professionally Flexibility in extended hours (7.30 am - 9.00 pm) according to a team rotation system We live diversity and equal opportunities We encourage diversity of perspectives, experiences and skills within our teams.

This diversity is our strength and contributes decisively to our success.

We work in a friendly environment Cooperative values are our pillars.

Together.

For each other.

They shape the way we collaborate and behave towards one another.

The culture of using first names promotes personal closeness and exchanges on an equal footing at all levels of function.

We live diversity and equal opportunities We encourage diversity of perspectives, experiences and skills within our teams.

This diversity is our strength and contributes decisively to our success.

We live a responsible corporate culture We prioritise collective performance.

That is why, with us, collective participation in results replaces individual bonus payments.

This fosters a healthy corporate culture, where meaningful and common goals are pursued in order to develop optimal solutions together.

We encourage personal and professional development Lifelong learning is an integral part of our culture.

We create a space conducive to the professional and personal development of each individual and support our employees in a targeted manner, thanks to a varied internal training offer as well as participation in external advanced training costs."Working and living healthily" becomes a real programme with us Thanks to our holistic "Working and living healthily" approach, we help our employees to find – and maintain in the long term – a healthy balance between work and private life.

Do you have any questions?For questions about the content of the position: Sabrine Du Pasquier Group Manager Service Centre +41 (21) 612 50 32For questions about the application process: Cornelia Casasola Recruiting Partner +41 (71) 225 83 57About us jid81a9b71aen jit0730aen jpiy26aen