Jobdescription
We are looking for a proactive and qualified System Support Engineer to strengthen a dynamic R&D service team for our global healthcare client located in Rotkreuz. In this role, you will serve as a key technical expert within a cross-functional environment, supporting sophisticated diagnostic instrumentation throughout its entire lifecycle - from early-stage prototype development through to post-launch operations.
General Information
- Start Date: 16.12.2026 (Latest possible start date: 01.02.2027)
- Duration: 1 year (with potential extension)
- Workplace: Rotkreuz (Onsite)
- Workload: 100%
- Home Office: Onsite position (no remote options due to laboratory/hardware requirements)
- Travel: Up to 10% annually
Tasks & Responsibilities
- Technical Support & Service Expertise: Serve as a technical subject-matter expert and the primary point of contact for internal stakeholders regarding all equipment service and support aspects.
- System Installation & Integration: Install complex diagnostic systems (both hardware and software) across all development phases, ranging from early prototypes to standardized system setups according to technical documentation and knowledge databases.
- Qualification & Maintenance: Perform formal system qualifications (IQ/OQ), carry out preventive maintenance schedules, and conduct autonomous troubleshooting and repairs of hardware, software, and interconnected setups.
- Fleet & Configuration Management: Manage the deployment, configuration, and maintenance routines for various test systems and specialized laboratory equipment setups.
- Quality & Compliance Documentation: Maintain rigorous and comprehensive technical documentation in alignment with strict industry quality and regulatory standards (GMP/ISO).
- Trial Support: Deliver technical support and operational readiness for global development trials.
Qualifications & Requirements (Must-Haves)
- Education: Higher technical college degree (HF) or university degree in an Engineering or Life Sciences discipline (e.g., Medical Technology, Electronics/Automation, Mechatronics), or completed vocational training (such as EFZ in Mechatronics, Electronics, or Precision/Automotive Mechanics).
- Professional Experience: 1–3 years of hands-on experience in a technical service, maintenance, or mechanical discipline.
- Regulated Laboratory Environment: Initial experience in—or strong readiness and commitment to working within—a highly regulated industry and laboratory environments with biosafety levels S1 and S2.
- Mindset & Working Style: High level of autonomy, customer- and service-oriented attitude, strong analytical problem-solving skills, and a collaborative team-player mindset.
- Language Skills: Professional proficiency in English (written and spoken) is required; German language skills are a strong asset.
Desirable Skills (Nice-to-Haves)
- Prior experience servicing in-vitro diagnostic instruments or managing laboratory equipment fleets.
- Practical hands-on troubleshooting experience across interdisciplinary interfaces (hardware, software, IT network, and laboratory workflows).
- Familiarity with working in GMP- or ISO-regulated environments.
- Fundamental knowledge of basic network administration and IT system troubleshooting.
System Support Engineer (m/f/d) Arbeitgeber: Randstad (Schweiz) AG
Unser Unternehmen in Herisau bietet dir die Möglichkeit, in einem dynamischen und technologisch fortschrittlichen Umfeld zu arbeiten. Wir legen großen Wert auf eine strukturierte Einarbeitung und fördern die persönliche sowie berufliche Weiterentwicklung unserer Mitarbeiter. Zudem erwarten dich attraktive Anstellungsbedingungen und ein kollegiales Arbeitsklima, das Teamarbeit und Flexibilität schätzt.
