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- Aufgaben: Join us as a Senior Business Analyst to optimize ServiceNow ITSM and CSM modules.
- Arbeitgeber: We're a dynamic team in Geneva focused on innovative IT solutions.
- Mitarbeitervorteile: Enjoy a competitive salary, flexible work with 2 days on-site, and opportunities for contract renewal.
- Warum dieser Job: Make an impact by enhancing IT services while collaborating with diverse stakeholders in a fast-paced environment.
- Gewünschte Qualifikationen: 5+ years as a Business Analyst with ServiceNow experience; certifications preferred.
- Andere Informationen: Fluency in English is essential; French is a bonus!
Das voraussichtliche Gehalt liegt zwischen 72000 - 105000 € pro Jahr.
Jobdescription Job Title: Senior Business Analyst – ServiceNow Location: Geneva, Switzerland (2 days per week on-site) Contract: Full-time, 6 months (renewable) Start Date: ASAP Salary 120K to 150k Role Overview: We are seeking an experienced Senior Business Analyst specializing in ServiceNow to join our team. You will work closely with stakeholders to optimize IT Service Management (ITSM) and Customer Service Management (CSM) modules within the ServiceNow platform. This role will involve gathering and translating business requirements into technical solutions, facilitating workshops, and ensuring successful implementation of enhancements in alignment with organizational goals. Responsibilities: Collaborate with stakeholders across departments to gather and document requirements for ServiceNow enhancements. Design, propose, and implement solutions that align with business needs and ServiceNow best practices. Lead workshops and meetings to refine requirements, improve processes, and gain stakeholder consensus. Partner with IT, development teams, and other stakeholders to deploy effective ServiceNow solutions. Validate configurations and customizations through rigorous testing to ensure system reliability. Serve as a subject matter expert on ServiceNow, offering guidance on optimization opportunities and industry best practices. Review existing ITSM and CSM backlogs and propose improvements to current and future processes. Qualifications: Experience: Minimum 5 years as a Business Analyst with a focus on ServiceNow (ITSM/CSM modules mandatory). Certifications (preferred): ServiceNow Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA). Technical Skills: Strong analytical abilities to translate business requirements into technical solutions. UX design skills are a plus. Communication: Excellent verbal and written communication skills; fluency in English (French is an advantage). Tools & Frameworks: Familiarity with ITIL practices and frameworks. Soft Skills: Proven ability to lead workshops, manage competing priorities, and solve problems innovatively. Work Environment: Experience thriving in fast-paced, collaborative environments.
SERVICE NOW SENIOR BUSINESS ANALYST Arbeitgeber: Randstad
Kontaktperson:
Randstad HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: SERVICE NOW SENIOR BUSINESS ANALYST
✨Tip Number 1
Make sure to familiarize yourself with the latest features and updates of ServiceNow. Being knowledgeable about the platform will not only help you in interviews but also demonstrate your commitment to staying current in your field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others who can provide insights or even refer you to opportunities within their organizations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully gathered requirements and implemented solutions in ServiceNow. Highlighting your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Showcase your soft skills during the interview process. Since this role involves leading workshops and collaborating with various stakeholders, demonstrating your communication and problem-solving abilities will be crucial.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: SERVICE NOW SENIOR BUSINESS ANALYST
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Business Analyst position. Understand the key responsibilities and qualifications required, especially the focus on ServiceNow ITSM and CSM modules.
Tailor Your CV: Customize your CV to highlight your relevant experience as a Business Analyst, particularly your work with ServiceNow. Emphasize any certifications you hold, such as ServiceNow Certified Implementation Specialist or Certified Application Developer.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention specific examples of past projects where you successfully gathered requirements and implemented solutions in ServiceNow.
Highlight Soft Skills: In your application, make sure to emphasize your soft skills, such as your ability to lead workshops and manage competing priorities. These are crucial for the collaborative environment described in the job posting.
Wie du dich auf ein Vorstellungsgespräch bei Randstad vorbereitest
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with ServiceNow, especially in ITSM and CSM modules. Be prepared to discuss specific projects where you successfully implemented enhancements and how you translated business requirements into technical solutions.
✨Prepare for Stakeholder Engagement
Since the role involves collaborating with various stakeholders, practice articulating how you gather and document requirements. Think of examples where you led workshops or meetings to refine processes and gain consensus.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical abilities. Prepare to discuss how you've approached problem-solving in past roles, particularly in translating complex business needs into effective ServiceNow solutions.
✨Familiarize Yourself with ITIL Practices
Since familiarity with ITIL practices is mentioned, brush up on these frameworks. Be prepared to discuss how you've applied ITIL principles in your previous roles and how they can enhance ServiceNow implementations.
