Customer Service Advisor DACH

We are expanding our DACH team! The purpose of this role is to support and communicate with all our customers, to deliver best-in class service across DACH.

This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

What You Will Be Doing:

• Accurate and efficient processing of German and Austrian orders and invoicing.
• Consultation with colleagues and supervisors to prioritize work items to achieve sales goals.
• Processing customer enquiries in a professional and helpful way, as well as building and maintaining good customer relationships.
• Close consultation and communication with the sales team as well as marketing to enable smooth processes to give the customer the best possible support. This is subject to continuous improvement
• Proactive work as part of the Customer Services team, helping the team in general to achieve goals and enable further development. This includes supporting colleagues and taking on tasks and responsibilities if necessary.
• Positive and effective communication within the team as well as towards internal and external customers
• Timely production of appropriate weekly and monthly reports.
• You work proactively as part of the customer service team, helping the entire team achieve and evolve. This includes supporting your colleagues and, if necessary, covering all tasks and responsibilities
• They communicate positively and effectively in a team and with all stakeholders both internally and externally
• Proactive communication over the phone, e-mail and fax in a helpful and professional manner with customers and sales representatives during the various order processing stages
• Control process improvement activity, streamline processes and document support procedures, and notify colleagues when changes have been made to ensure a consistently positive impact on the customer
• Continuous improvement of processes and systems, e.g CRM
• Updating and maintaining SOPs when needed
• Provide management information to the customer service manager and other executives
• Collection and analysis of feedback and complaints, other analyses as needed
• Application of data protection and money laundering policies
• If necessary, the handling of all types of national (DACH) and international orders and credits is accurate and within the agreed deadlines
• If necessary, perform daily billing to ensure that invoices are accurately issued and shipped on time

What Experience & Skills You Will Need:

Essential

• Able to work on own initiative, self-starter and as part of a team.
• Ability to work to tight deadlines with accuracy and detail.
• Intermediate to Advanced Excel skills
• Fluent in German
• Good knowledge of English, both spoken and written (desirable)

Desirable

• Proven track record in a customer service role preferably in medical devices
• Graduate with an ambition to build a career in an innovative medical device company.
• Knowledge of ERP system
• Additional languages (Italian, French or Spanish)

What We Can Offer You:

• Comprehensive global benefits package
• Wellbeing allowance
• Annual programme of fun events
• Being part of an organisation you can be proud to work for changing the lives of millions of people!