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- Aufgaben: Join our team to assist US customers with flight bookings and travel inquiries.
- Arbeitgeber: Be part of a dynamic Travel Process team in the international BPO sector.
- Mitarbeitervorteile: Enjoy competitive pay, performance incentives, and growth opportunities.
- Warum dieser Job: Gain valuable experience in customer service while working in a supportive environment.
- Gewünschte Qualifikationen: Must have 6 months to 2 years of BPO experience and strong English communication skills.
- Andere Informationen: Work in a US-shift time zone and enhance your problem-solving skills.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Brief:
We are hiring for the position of Inbound International BPO Customer Care Executive (CCE) to join our dynamic Travel Process team. This role requires 6 months – 2 years experience in international BPO. It involves working in a captive process, handling flight booking and ticketing inquiries for our US-based customers.
Responsibilities:
- Provide excellent customer service by managing inbound calls from international clients.
- Assist customers with flight booking, ticketing, and travel-related inquiries.
- Handle customer queries efficiently and effectively in a US-shift environment.
- Ensure customer satisfaction by resolving issues and providing accurate information.
- Maintain records of customer interactions and transactions.
Skills Required:
- Previous experience in an international BPO, particularly in a travel process, is preferred.
- Strong communication skills in English.
- Ability to work in a US-shift time zone.
- Knowledge of flight booking and ticketing systems is an advantage.
- Excellent problem-solving skills and attention to detail.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunity to work in a captive process with growth potential.
- Training and development programs.
- A supportive and collaborative work environment.
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Customer Care Executive for Inbound Travel Process (US Shift) Arbeitgeber: Recooty
Kontaktperson:
Recooty HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Care Executive for Inbound Travel Process (US Shift)
✨Tip Number 1
Familiarize yourself with common flight booking and ticketing systems. Understanding these tools will not only boost your confidence during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills in English, especially in a customer service context. Role-playing different customer scenarios can help you articulate your responses clearly and effectively.
✨Tip Number 3
Research the company culture and values at StudySmarter. Being able to align your answers with our mission during the interview will show that you're a great fit for our team.
✨Tip Number 4
Prepare to discuss your previous experience in international BPO settings. Highlight specific examples where you successfully resolved customer issues or improved service quality, as this will showcase your relevant skills.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Care Executive for Inbound Travel Process (US Shift)
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in international BPO, especially if you have worked in a travel process. Mention specific roles and responsibilities that align with the job description.
Showcase Communication Skills: Since strong communication skills in English are essential for this role, provide examples of how you've effectively communicated with customers in past positions. This could include handling inquiries or resolving issues.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully resolved customer issues or improved processes. This will showcase your problem-solving skills and attention to detail, which are crucial for the position.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Customer Care Executive role. Use keywords from the job description to ensure your application stands out to recruiters.
Wie du dich auf ein Vorstellungsgespräch bei Recooty vorbereitest
✨Showcase Your BPO Experience
Make sure to highlight your previous experience in an international BPO, especially if it relates to travel processes. Be ready to discuss specific scenarios where you successfully handled customer inquiries or resolved issues.
✨Demonstrate Communication Skills
Since strong communication skills in English are crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your responses and ensure you can convey information effectively.
✨Familiarize Yourself with Flight Booking Systems
If you have knowledge of flight booking and ticketing systems, be prepared to discuss it during the interview. If not, take some time to research common systems used in the industry to show your willingness to learn.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, and be ready to explain your thought process and the outcome.
