Customer Success Manager
Contract Type: Full-Time
Location: Munich (On-site)
Compensation: Competitive salary + equity stake
Role Overview
We are seeking a motivated Customer Success Manager to drive enterprise customer satisfaction and long-term partnerships. This role offers significant autonomy, direct collaboration with leadership, and the opportunity to shape processes in a high-growth environment.
Key Responsibilities
-
Customer Partnership: Serve as the main point of contact for enterprise clients, ensuring satisfaction and retention.
-
Onboarding & Implementation: Lead customers through onboarding and adoption, ensuring quick time-to-value.
-
Product Advocacy: Champion customer needs in product development and roadmap discussions.
-
Value Delivery: Support clients in achieving measurable savings and efficiency gains.
-
Training & Adoption: Deliver training and best practices to maximize product adoption.
-
Cross-Functional Collaboration: Work closely with product, sales, and engineering teams to integrate customer feedback.
-
Process Ownership: Take ownership of new processes and projects, leaving a lasting impact.
Requirements
-
1–3 years of experience in customer success, account management, SaaS, B2B, or consulting
-
Strong communication skills with the ability to engage C-level stakeholders
-
Proactive, empathetic, and solution-oriented mindset
-
Analytical problem-solving skills with the ability to present complex issues clearly
-
Native German (C2) and fluent English (C1)
-
Willingness to work on-site in Munich with occasional customer travel
-
Experience in construction, supply chain, or trades is a plus
Benefits
-
Equity stake with voting rights + competitive salary
-
Significant autonomy in shaping processes and product roadmap
-
Close collaboration with founders and executives
-
Rapid career growth in a high-growth, venture-backed startup
-
Access to advanced AI tools and mentoring
-
Attractive perks: free dinners, Urban Sports Club membership, discounted apartments near the office
-
Flat hierarchies and fast decision-making culture
Hiring Process
-
Apply via talent partner
-
Introductory call with a co-founder
-
Practical exercise + role-play + cultural fit interview
-
Paid on-site day in Munich
-
Offer & reference checks
