Training Experience Specialist Germany (m/f/d)

The Red Hat Training and Certification team is seeking a customer-focused and results-driven individual to fill the role of Training Experience Specialist.

The preferred location is Stuttgart, with an option to work partially from home.

Other locations in Germany will be considered.

In this role, you will foster strong relationships with customers who have purchased Red Hat Training Services, develop learning plans to ensure their success, drive subscription renewals, create and manage leads (inbound/outbound), design and execute campaigns, and support Red Hat Training Resellers in their daily activities, QBR, and as first contact for escalation.

What you will do

• Proactively engage with a high number of assigned customers to understand their learning goals and develop plans to fully utilize and maximize the benefits of their learning subscription and Training Units (TUs).
• Develop and execute a proactive renewal strategy for assigned customer accounts.
• Identify and cultivate customer advocates who can speak to the success of their learning subscription.
• Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement.
• Generate regular reports on renewal metrics, providing insights to internal stakeholders.
• Manage inbound and outbound leads, overseeing lead nurturing, qualification, distribution, and follow‑up to ensure a smooth transition through the sales funnel.
• Design, implement, and manage targeted upsell campaigns to existing customers, identifying opportunities to expand customer use of products or services and drive incremental revenue.
• Drive fill rates by promoting Open Enrolment (OE) training courses and certification exams to the existing customer base through upselling, cross‑selling, and targeted campaigns.
• Collaborate with product development to address customer feedback and enhance the learning subscription offering.
• Support the local sales team in identifying upsell opportunities and potential expansion of learning services.
• Create and manage leads and design and implement campaigns as part of lead generation responsibilities.
• Support Red Hat Training Resellers in daily activities, QBR, and serve as first contact and escalation point.

What you will bring

• Two or more years of experience in customer success, account management, or a related role.
• Ability to analyze data and derive actionable insights.
• Results‑oriented with a focus on achieving consumption and renewal targets.
• Customer‑centric mindset and a passion for ensuring customer success.
• Strategic thinker capable of developing and executing renewal plans.
• Exceptional communication, interpersonal, and relationship‑building skills.
• Self‑motivated and proactive approach to problem‑solving.
• Familiarity with learning management systems (LMS), subscription‑based business models, and online education platforms is a plus.
• Mastery of MS Office, Google GSuite, or another Office suite.
• Mother‑tongue German speaker; English written and spoken at business level. Other languages welcome.
• Bachelor’s degree in a relevant field would be a plus.
• Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.

We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies.

We are not responsible for, and will not pay, fees, commissions, or other payments related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or the party requesting payment.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.

If you need assistance completing our online job application, email application-assistance@redhat. com.

General inquiries, such as those regarding the status of a job application, will not receive a reply.

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