Auf einen Blick
- Aufgaben: Biete erstklassigen Kundenservice und unterstütze unsere Kunden in Deutschland und Frankreich.
- Unternehmen: Reebelo, ein innovativer Marktplatz für refurbished Tech-Geräte mit globalem Team.
- Vorteile: Vollständig remote arbeiten, wettbewerbsfähiges Gehalt und leistungsabhängiger Bonus.
- Weitere Informationen: Vibrante Teamkultur mit lokalen und globalen Events sowie globaler Mobilität.
- Warum dieser Job: Sei Teil eines dynamischen Teams, das die Kreislaufwirtschaft revolutioniert und echten Einfluss hat.
- Qualifikationen: Fließend in Englisch und Deutsch, 2 Jahre Erfahrung im Kundenservice.
Das prognostizierte Gehalt liegt zwischen 41850 - 51150 € pro Jahr.
About the Company
Reebelo is a marketplace for refurbished tech devices and certified pre-owned lifestyle products.
We empower consumers to save up to 70% on their favorite brands while contributing to a sustainable future with every purchase.
Our ambitious vision is to lead the circular economy, transforming how people think about consumption.
Originally founded in Singapore by European co-founders, today we are headquartered in the San Francisco Bay Area with team members across the US, Canada, Australia, Singapore, Malaysia, the UK, France, Germany and we are excitingly preparing to launch in Spain and Italy.
Having raised over $50M, join our VC-backed scaleup if you're ready to be part of a dynamic, high-growth team dedicated to making a meaningful impact.
The Role
We are looking for a French-speaking Customer Service Agent to join our global team, supporting our customers across France and Canada.
In this role, you will serve as a key point of contact for customers throughout their journey, delivering timely, accurate, and high-quality support that reflects our commitment to exceptional customer experience.
What you'll do
- Deliver a positive customer experience through prompt and well-structured responses to customer feedback, problems, queries or complaints.
- Communicate effectively across all channels, including Email, Phone and Chat.
- Maintain high customer satisfaction levels and drive other related metrics (average response time, average resolution time, multi touch tickets, quality assurance score etc.)
- Test/validate new customer service features as they come online or within our customer support platform
- Assess and surface trends as reported by customers in order to resolve technical issues expeditiously
- Be a key team player on our Customer Service team and work closely with other departments (Logistics, Product, Sales) to ensure strong communication and resolve issues quickly and effectively.
- What You'll Bring
- Professional level of English and German languages whereby you are comfortable communicating to customers in both languages.
- At least 2 years experience in a customer-facing role.
- Worked in a fast-paced e-commerce environment where change is constant.
- Experience with Zendesk or similar ticketing systems.
- Strong communication skills.
Able to compose well-structured emails, demonstrate a sound understanding of email etiquette and able to follow the "voice of Reebelo" for consistency
- Fluent in English and German in reading, writing and speech.
- Good understanding of customer service performance metrics and service level performance metrics.
- Self-reliant and has a positive attitude towards their work and team members.
- Why You'll Love Working Here
- Fully Remote: Work from anywhere in Germany.
- Compensation: Competitive salary, retirement benefit and performance bonus.
- Low-Meeting Culture: We prioritize focus time and async communication.
- Lean, High
- Performance
Team: Reebelo intentionally operates with a lean, high performance team.
Our engineers love this because they love owning their projects end-to-end and seeing the impact of their contributions daily!
- Vibrant Team Culture: Local events and digital global events that connect teams across continents.
- Global
Mobility: We support team members working remotely anywhere in the globe for set periods of time with the option to spend time working from one of our international co-working space in San Francisco, New York, Toronto and Melbourne.
- Interview process
- Initial Interview with our Head of People [15 minutes]
- Interview with our Head of CS [30-60 minutes]
- References & Background Checks
- Offer
We know the job search can be both exciting and exhausting, so we strive to keep things simple, streamlined and respectful of your time—our interview process takes 2-3 weeks.
Work Rights
We are only able to consider applicants who hold full, independent working rights in the EU Unfortunately, we are unable to offer visa sponsorship or support work permit applications for this role.
Customer Service Representative (German/English) Arbeitgeber: Reebelo
Reebelo ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, vollständig remote aus Deutschland zu arbeiten und dabei Teil eines dynamischen, wachstumsorientierten Teams zu sein. Mit einem wettbewerbsfähigen Gehalt, einer niedrigen Meeting-Kultur und der Unterstützung für globale Mobilität schafft Reebelo eine lebendige Teamkultur, die lokale und digitale Veranstaltungen umfasst und den Austausch über Kontinente hinweg fördert. Hier haben Mitarbeiter die Chance, in einem leistungsstarken Umfeld zu wachsen und ihre Projekte von Anfang bis Ende zu betreuen, während sie gleichzeitig einen positiven Einfluss auf die nachhaltige Zukunft des Konsums ausüben.
