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- Aufgaben: Build relationships with tour operators and ensure a top-notch customer experience.
- Arbeitgeber: Regiondo is a fast-growing company revolutionizing booking solutions for leisure operators across Europe.
- Mitarbeitervorteile: Enjoy remote work, professional development, half-day Fridays in summer, and team-building events.
- Warum dieser Job: Join a dynamic team transforming the travel industry with innovative software solutions.
- Gewünschte Qualifikationen: Experience in account management, tech-savvy, fluent in German and English; other languages are a plus.
- Andere Informationen: Opportunity to impact the future of leisure booking solutions while working from anywhere.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
About Regiondo
We are Regiondo: a dynamic, fast-growing company. While we are headquartered in Munich, we feel like a European company with offices in France, Italy and Romania and teams in several more countries. Just like our customers: tour and activity providers from all over Europe.
With our innovative software solution and together with our partners Checkfront and Rezdy, we digitize their business and help them sell more: both through their own website and through external portals.
Our Mission
Regiondo will be the most loved and used booking solution for leisure operators in Europe!
And that is exactly why we are looking for you!
Regiondo is at the forefront of providing innovative booking software solutions for tour and activity operators worldwide. Our platform empowers businesses to streamline their operations, manage online bookings seamlessly, and expand their reach through multiple sales channels. With a commitment to driving growth and efficiency, Regiondo offers a user-friendly and customizable solution that caters to the diverse needs of the travel and leisure industry.
Regiondo values:
- Be a trusted guide
- Shape the future
- Be proud of the journey
Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.
What you will do
- You will be responsible for establishing and developing the business relationship with our operators and key accounts on a social, structural, and qualitative level.
- You will train, follow and help our operators in the technical implementation of our solution on CMS and sales channels.
- You will support our customers as a reliable consultant. Your responsibility is to ensure the quality and availability of the customer experience.
- You will derive improvement measures from complaints from our customers. In doing so, you will actively participate in improving our software product.
- You will use your friendly attitude to conduct contract renegotiation or up-selling with our customers.
- Occasionally, you will use your talents and skills during trainings or meetings at our operator’s offices.
What we are looking for
- You have a professional experience in account management or similar position.
- You are keen to present customers with a product that has real added value – and to make it fit their needs.
- You have a strong affinity for technology (esp. API, HTML/CSS) and digital marketing metrics and tools (esp. Hubspot and Pendo)
- You have an impressively purposeful manner and great commitment.
- You speak German and English on a professional level, further languages would be considered a plus (esp. Spanish, French, Croatian, Greek, Dutch).
- Past experiences in SaaS companies, especially in the tourism and tours & activities market would be considered as a plus.
Perks and Benefits
- A constructive environment with room to learn, excel and impact
- Remote Working and Team building events
- Professional development allowance and recognition program.
- Half-day Fridays during the summer
- Work from anywhere policy
We’d love for you to join us!
#J-18808-Ljbffr
Customer Success Manager DACH (m/f/d) Arbeitgeber: Regiondo GmbH
Kontaktperson:
Regiondo GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Manager DACH (m/f/d)
✨Tip Number 1
Familiarize yourself with the tourism and leisure industry, especially in the DACH region. Understanding the specific challenges and needs of tour and activity providers will help you connect better with potential clients and demonstrate your value.
✨Tip Number 2
Leverage your network to reach out to professionals already working in SaaS companies or the tourism sector. Engaging in conversations with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your technical skills by familiarizing yourself with tools like Hubspot and Pendo. Being able to discuss how these tools can enhance customer success will set you apart from other candidates.
✨Tip Number 4
Prepare for the interview by thinking of specific examples where you've successfully managed accounts or improved customer experiences. Highlighting your past achievements will demonstrate your capability and commitment to the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Manager DACH (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with Regiondo's mission and values. Highlight how your personal values align with theirs in your application to show that you are a good cultural fit.
Tailor Your CV: Customize your CV to emphasize your experience in account management and any relevant skills in technology and digital marketing. Make sure to include specific examples of how you've added value in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the tourism industry. Mention your language skills and how they can benefit Regiondo's diverse clientele.
Showcase Your Technical Skills: Since the role requires a strong affinity for technology, be sure to mention your experience with APIs, HTML/CSS, and any tools like Hubspot or Pendo. Provide examples of how you've used these skills to improve customer experiences.
Wie du dich auf ein Vorstellungsgespräch bei Regiondo GmbH vorbereitest
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers succeed. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns with Regiondo's mission of being a trusted guide.
✨Demonstrate Technical Affinity
Since the role requires a strong affinity for technology, be prepared to discuss your experience with APIs, HTML/CSS, and digital marketing tools like Hubspot and Pendo. Highlight any relevant projects or achievements that showcase your technical skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations, such as complaints or contract renegotiations. Think of scenarios where you successfully resolved issues or improved customer relationships, and be ready to share those stories.
✨Highlight Your Multilingual Skills
If you speak additional languages, make sure to mention them during the interview. This can set you apart from other candidates and demonstrate your ability to connect with a diverse range of customers across Europe.
