Senior Service Specialist, Diesel Engines (Remote USA)

Senior Service Specialist

Under the direction of the Manager of Field Service, the Senior Service Specialist will assist dealers and OEMs with technical support, technical training, and disposition warranty claims.

While this role is remote, we will prioritize candidates located on the East Coast.

• Specific Responsibilities
• Provide direct technical support to our dealers and other customers through our technical call center, email, product support requests and other channels.
• Support our dealers and OEM partners in a manner that maintains and grows our service level as a competitive advantage over other engine brands.
• Analyze warranty claims from dealers, distributors, and OEMs to ensure they meet our warranty policy guidelines and approve, adjust, or reject as appropriate.
• Identify any potential problem trends based on field reports, arrange for the return of sample parts, and submit Field Complaints as needed to drive corrective action.
• Provide consulting service to Technical Publications staff and Training Department for their preparation of service manuals, bulletins, kit instructions, training, etc.
• Travel to dealers to investigate and remedy field problems or disputed warranty claims.
• Occasional visits to dealers and OEM partners to build a technical relationship and support their business growth.

Attend annual dealer open houses to support dealers and their customers.

• Attend trade shows as required to be the face and voice of diesel service at these events.
• Personally demonstrate and drive the Kohler Core Competencies.
• Focus on the End Customer, build Trust, set High Standards of Performance, and drive Continuous Improvement.
• Travel Requirements: Ability to travel approximately 25% including some international travel.
• Reports to Manager Field Service Support.

Requirements

• Three to five years of experience troubleshooting and repairing common rail diesel engines.
• Experience with small spark-ignited engines is a plus.
• Strong customer experience skills are required along with the ability to read and interpret engineering drawings, wiring diagrams, and technical manuals.
• Associate’s degree in an engine or mechanical/electrical field preferred.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Important

Notice: This position is primarily remote.

However, if you reside within a 50‑mile radius of a Rehlko site, you may be required to work onsite at least 2‑3 business days per week.

Rehlko hires candidates only in states where we have an established business presence.

We do not hire candidates residing in the following states: AK, AR, DE, HI, ME, ND, NE, VT, WV, WY.

The Salary range for this position is $63,100.00 – $79,500.00.

The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, education, and work location.

What We Offer

• Competitive compensation and benefits
• Work‑life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws.

Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person’s physical or mental disability.

Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws.

If you have a disability and require an accommodation in the application process or during the course of employment, please contact Energy Jobs@rehlko. com.

Rehlko is an equal opportunity/affirmative action employer.

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