Junior IT Support

Remerge helps leading mobile app marketers increase revenue and retention by activating, re-engaging and retaining high-value users through programmatic in-app ads. Founded in 2014, Remerge has established itself as a leading app retargeting player globally, with offices spanning Berlin, New York, Singapore, Seoul and Tokyo. Our international team of experts has contributed to the growth of hundreds of apps across all major verticals, including gaming, on-demand delivery, e-commerce, and finance.
Job Mission

As our Junior IT Support Engineer, we expect you to provide direct technical assistance to all Remerge employees across the North America, Europe and Asia regions. You will play a crucial role in handling and resolving complex technical issues in the areas of software functionality, physical network support, and defect correction by achieving proficiency across Remerge’s internal software toolset and swiftly and seamlessly transitioning issues to other teams where needed.

Job Responsibilities

• Support the procurement process on a global level with the Senior Support person.
• Take charge of the inventory of hardware across the organisation.
• Offer 1st and 2nd level IT support to our employees in our Berlin office and remotely to our other staff.
• Handle tooling, provisioning and licensing of many of the tools we use within the organisation.
• Assist in planning and improving our automations and processes (e.g. Mobile Device Management, User Provisioning, Licence Management).
• Maintain all 3 of the IT Storerooms onsite in Berlin.

Job Requirements

• You have experience with MacOS (Apple) and Windows; experience with Cisco Meraki is a big plus.
• As someone in the IT space, you are curious and interested in keeping up with new IT technologies.
• Have a hands-on attitude, a service-oriented mindset, and are eager to help.
• You are fluent in English and ideally have German communication skills.

Our Promise

• Unlimited vacation days – for real. We give you the freedom to figure out the most productive work-life balance for you.
• Mentorship program for technical and non-technical skills.
• A truly modern place to work: work from home, from our brand new office in Berlin, or remotely – your work environment is yours to design.
• Generous remuneration package including virtual shares and a dedicated education budget.
• End of the year bonus determined by company performance.
• Enrol in our Short Term Assignment (STA) program and travel to our offices around the globe for up to a month – subject to eligibility and internal policy.
• Comfortable work setup – laptop, phone, screen(s), standing desk etc.
• Support for your setup while working from home.
• Wellness benefits such as sports memberships, Nilo Health subscription, and internet reimbursements.
• Company events including breakfast twice a week, team lunches, birthday and milestone celebrations, quarterly team events, and company-wide parties & trips.

Remerge is an Equal Opportunity Employer: all qualified applicants are considered for positions regardless of race, ethnic origin, gender, age, religion or belief, marital status, gender identification, sexual orientation, veteran status or disability. We’re looking forward to your application!

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