Senior Advertiser Support

Remerge helps leading mobile app marketers increase revenue and retention by activating, re-engaging and retaining high-value users through programmatic in-app ads. Founded in 2014, Remerge has established itself as a leading app retargeting player globally, with offices spanning Berlin, New York, Singapore, Seoul and Tokyo. Our international team of experts has contributed to the growth of hundreds of apps across all major verticals, including gaming, on-demand delivery, e-commerce, and finance.

Job Responsibilities

• Maintain an in-depth understanding of the Remerge product from a technical perspective, ensuring that you can effectively troubleshoot, resolve, and prevent technical issues for our clients.
• Utilize a variety of analytical and technical tools to solve client problems, including developing innovative solutions, troubleshooting code, querying databases, and analyzing results.
• Reproduce and clarify issues within a highly complex technical context to better understand and address client concerns.
• Liaise with Tech teams to ensure software quality improvements based on your analysis of issues logged by clients and our operational team.
• Work closely with Account Managers and Ad Operations teams to strategize and implement the most effective methods to guide customers through their agile journey.
• Write scripts or build tools to automate repetitive tasks, improving team efficiency and reducing manual workload.
• Provide technical consultations and product capability assessments during the pre-sales process to assist prospective clients in understanding our offerings.
• Create and maintain technical articles or knowledge bases for use by other technical support personnel, customers, and partners.

Job Requirements

• 3+ years of experience in technical support or development, particularly in AdTech User Acquisition and/or Retargeting (a proven track record in some of the following areas: Mobile App Development, Deep-Linking and Universal Links, Web Development, Real-Time Bidding).
• Strong problem-solving and analytical skills to address and resolve technical issues efficiently.
• A strong passion for technology, familiarity with Information Technology, including languages such as Ruby, Go, or Python, and experience with Data Visualization and Analysis Tools.
• Interest and capability in developing processes, procedures, documentation, and training users in complex topics.
• Excellent interpersonal and communication skills, both in-person and remotely, to effectively collaborate with clients and teams.

Our Promise

• Direct Impact: Accelerate your career in a fast-paced environment with a high degree of responsibility.
• Competitive Remuneration: Enjoy a top-tier package including stock option awards in a profitable company.
• Personal Growth: Take advantage of our budget for books, conferences, and other training materials.
• Flexible Schedule: We offer flexible working hours, unlimited home office days, and the ability to take as much time off as you need.
• Office Exchange: Travel to our global offices for short-term assignments.
• Team Events: Celebrate achievements and enjoy team off-sites with an amazing team.

Remerge is an Equal Opportunity Employer: all qualified applicants are considered for positions regardless of race, ethnic origin, gender, age, religion or belief, marital status, gender identification, sexual orientation, veteran status or disability. We’re looking forward to your application!

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