Auf einen Blick
- Aufgaben: Be the friendly voice for customers, handling calls and providing top-notch support.
- Unternehmen: International e-bike manufacturer with a focus on innovation and customer satisfaction.
- Vorteile: Attractive salary, 30 days vacation, and opportunities for career growth.
- Weitere Informationen: Work in a modern environment with international colleagues and exciting events.
- Warum dieser Job: Join a dynamic team and make a real difference in customer experiences.
- Qualifikationen: Fluent in German and English, with strong communication skills.
Das prognostizierte Gehalt liegt zwischen 3000 - 3500 € pro Monat.
Company Overview Our client is an international manufacturer specializing in e-bike drive systems and complete e-drive solutions.
Its product portfolio includes
- Motors
- Displays
- Batteries
- Controllers
- Sensors
- Gear hubs
The company operates an international production and service network with local teams across Europe.
The German office specializes in after-sales support for e-bike motors and accessories, serving as a local contact point for customers, partners, and service-related enquiries.
Job Summary We are looking for a Customer Service / Telephone Reception Specialist to manage incoming calls and provide first-line customer support.
The successful candidate will be the first point of contact, handling enquiries, documenting requests, and coordinating with the relevant specialist teams.
Key Responsibilities
- Answer and coordinate incoming calls from customers, partners, logistics providers, public authorities, and other parties.
- Handle first-line customer and after-sales enquiries by phone and email.
- Clarify customer concerns and forward them to the appropriate departments.
- Document customer enquiries and follow up by email when required.
- Provide professional and friendly customer service.
- Support the team during trade fairs and company events.
- Assist with general office and administrative tasks when required.
Requirements
- German at native/C2 level – mandatory.
- Good spoken and written English.
- Excellent communication skills and confidence in handling telephone calls.
- Customer-oriented, friendly, and professional manner.
- Structured, independent, and reliable working style.
- Experience in customer service, telephone reception, or after-sales service is an advantage.
What We Offer
- EUR 3,000–3,500 gross/month, depending on qualifications and experience.
- 30 days of annual leave.
- International working environment.
- Modern working conditions and collaborative teams.
- Career development opportunities in customer service and operations.
Customer Service / Telephone Reception Arbeitgeber: Remoly
Unser Unternehmen ist ein hervorragender Arbeitgeber, der eine internationale Arbeitsumgebung mit modernen Arbeitsbedingungen und einem kollegialen Team bietet. Wir fördern die berufliche Weiterentwicklung im Kundenservice und in der Betriebsorganisation und bieten attraktive Vorteile wie 30 Tage Jahresurlaub sowie ein wettbewerbsfähiges Gehalt. Wenn Sie Teil eines dynamischen Unternehmens werden möchten, das sich auf innovative E-Bike-Lösungen spezialisiert hat, sind Sie bei uns genau richtig.
