Teamlead Account Management (m/f/d) - Marketplace

Teamlead Account Management (m/f/d) - Marketplace

In the summer of 2022, home24 launched a marketplace for third‑party sellers to onboard complementary product ranges.

Within one year we became one of the biggest home & living marketplaces in the DACH region and have expanded to France and the Netherlands as well.

• Your responsibilities
• You lead and develop a team of currently 4 Account Managers and one working student, driving team spirit and creating a top‑performing environment.
• Your mission is to further develop our existing seller base across growth levers (including assortment growth, internationalisation and marketing) and quality metrics, tailoring approaches based on seller segments.
• You manage some of our most relevant sellers and build strong, trust‑based relationships with them.
• You enable your team to deliver results by providing the right resources, training, and tools.
• You design and implement KPIs to track Account Management performance and growth, deriving actionable data insights and tactical plans.
• You ensure an increase in efficiency and scaling of processes and automate workflows wherever possible.
• You govern the strategic utilisation of AI to maximise commercial outcomes, optimise workflows, and drive innovative, scalable solutions for long‑term partner success.
• You coordinate smooth collaboration with our remaining marketplace sub‑teams, namely Business Development, Seller Onboarding, and Customer Experience.

Your profile

• You bring relevant work experience in account management or online marketplaces.
• You possess strong analytical skills; creating and understanding reports and KPIs are your starting point to improve processes, sales, and operations.
• You excel in communication and have strong interpersonal and influencing skills.
• You are highly organised and demonstrate high persistence in achieving your goals.
• You have a natural talent for leadership and a passion for developing people and team structures.
• You are proactive regarding AI‑driven solutions and technical innovations.
• You are fluent in German and English; French, Polish or Dutch would be a plus.

What we offer you

• Your impact
• The chance to make an impact in a highly motivated team of professionals.
• An open‑minded culture ready to incorporate new and creative ideas.
• Your growth
• Extensive learning opportunities from our home24 academy and external partners.
• Room for growth and development within your role through regular feedback rounds.
• Your path
• For the hybrid working model based in Berlin: you have the flexibility to work from home on Wednesdays and Fridays. We are in the office together Mondays, Tuesdays and Thursdays.
• The possibility to work up to two months per year within Germany or from an EU country.
• Your second home
• International campus in the heart of Berlin featuring drive‑in bicycle garage, outdoor space and lounge areas, fitness facilities, parent and multi‑faith rooms close to the Berlin S-Bahn train station Landsberger Allee.
• Company benefits including a pension scheme, 30% off the home24 assortment, and employee discounts at partner organisations.
• We celebrate the diversity of the people who work with us.

Follow @teamhome24 on Instagram for more insights.

If you want to become part of a thrilling success story, we are looking forward to your application.

Please send us your CV and cover letter with your salary expectations and the earliest possible starting date via our career site.

• home24 SE | Otto‑Ostrowski‑Straße3 | 10249 Berlin | Contact: Nadine Scharf
• #J-18808-Ljbffr