Customer Success Manager (m/f/x) Munich or remote

Customer Success Manager (m/f/x) Munich or remote

Permanent employee, Full-time · Munich, Germany

Your mission

As Customer Success Manager, you play a key role in shaping customer success and satisfaction. You will guide our customers throughout their journey with Rencore; from supporting Sales during pre-sales, onboarding new customers, developing and maintaining excellent relationships, and ensuring they achieve their desired outcomes, to renewals and upselling. You will act as the voice of the customer and work collaboratively with our Support, Sales, Product, and Marketing teams to deliver a seamless experience.

Your profile

Responsibilities

• Deliver a consistent world-class customer experience
• Maintain strong relationships to increase adoption, loyalty, and satisfaction
• Collaborate with the Sales Team to engage with potential customers, assist with their first experience with our product, and highlight product benefits
• Onboard new customers and ensure that they are set up for success and achieve their desired outcomes through product overviews and training sessions
• Drive usage and advise on product updates and best practices
• Provide technical guidance and recommendations
• Proactively identify, address, and manage customer issues
• Provide high-level technical and product support to resolve technical matters
• Act as the voice of the customer
• Prioritize customer feedback with the Product team and contribute to the product roadmap
• Build customer testimonials and referrals
• Increase renewal rates, reduce churn, and identify upselling and expansion opportunities
• Ensure data quality in our CRM (HubSpot)

Our ideal candidate

• Will convey to us in a cover letter the value they bring to our team
• Has a minimum of 2 years of experience as a Customer Success Manager or in a similar customer-facing role
• Has excellent verbal and written German and English communication skills. Other language skills are a plus
• Experience with M365; working knowledge a plus
• Technical affinity and knowledge
• Is willing to learn and adapt in a fast-paced environment
• Feels confident in an environment of hands-on operations as well as creative thinking
• Is a true team player
• Demonstrates a “going the extra mile” mindset with a customer-centric approach. Has empathy and the ability to understand and meet the customer’s needs
• Is highly organized, self-driven, and able to multi-task
• Able to establish and cultivate positive connections with customers and colleagues
• Can address, communicate, and resolve disagreements effectively

Why us?

Rencore offers

• Exciting job, motivated team, space for ideas and innovations
• Opportunity to continuously learn new things and develop yourself personally and professionally
• Hybrid working environment when you live in Munich, remote working environment outside the greater Munich area
• Modern central office with large rooftop terrace
• Work-life balance
• Unlimited vacation and you get a paid day off on your birthday
• Possibility of workation
• We take care of your well-being with various offers
• Choice of your company laptop Windows or Apple
• You are part of a first-class international and distributed team (business language English)
• Competitive Compensation

You will work with an international, dedicated, and passionate team committed to driving our company mission. This is a great opportunity to be a part of Rencore’s exciting growth journey.

Rencore is an Equal Opportunity Employer committed to a diverse and inclusive workspace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

If you want to make an impact, embrace change, and thrive on the challenges of scaling a startup, this position could be for you. Apply now!

#J-18808-Ljbffr