Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Lead the transformation of customer service operations and modernize processes.
- Arbeitgeber: Join a legacy company with over 30 years in the industry, focused on innovation.
- Mitarbeitervorteile: Potential for a permanent role and the chance to make a significant impact.
- Warum dieser Job: Be part of a dynamic team driving cultural change and operational excellence.
- Gewünschte Qualifikationen: Experience in customer service transformation and familiarity with CRM systems required.
- Andere Informationen: This is a hands-on role for a proactive leader ready to drive change.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
Interim Transformation Director – Customer Service Management
Engagement Type: Interim (with a potential option for a permanent role)
Start Date: Immediate
About the Role:
Our client is urgently seeking a proactive and high-energy Interim Head of Customer Service Management to lead a critical transformation in its customer service function. With over 30 years of legacy operations, this role is pivotal in modernising processes, improving data analytics, and driving process excellence across nine locations.
The role focuses on delivering a modern, efficient, and customer-centric contact center operation while fostering a cultural shift within the organisation.
Key Responsibilities:
- Lead the transformation of their customer service operations, bringing a fresh, modern perspective to contact center management.
- Collaborate with the Head of Customer Service to define and implement end-to-end customer journey strategies.
- Leverage the implementation of SAP CRM to drive process reengineering and analytics-led decision-making.
- Develop and execute capacity planning, process definitions, and data analytics frameworks to enhance operational excellence.
- Actively drive change management by engaging with teams at all levels to shift organisational mindsets and embed modern practices.
- Produce tangible results through KPI delivery, ensuring the business meets and exceeds operational and strategic goals.
- Work closely with sales and customer service teams to implement automatic order entry and restructure the organisation to support streamlined processes.
- Cultivate a culture of accountability, innovation, and collaboration, aligning with future-focused business objectives.
Key Requirements:
- Experience: Demonstrated expertise in leading transformation initiatives within customer service or contact center environments, with a strong focus on process improvement and data analytics.
- Industry Background: B2B experience is preferred but not essential.
- CRM Knowledge: Familiarity with modern CRM systems like SAP CRM, with the ability to utilise insights but not as a technical implementor.
- Skills: Broad understanding of modern customer management, data-driven decision-making, and the ability to deliver end-to-end customer service strategies.
- Attributes: High-energy, proactive, future-focused leader with a proven track record in delivering cultural and operational change. Hands-on and results-oriented.
This is a transformation role in every sense—a unique opportunity to modernise a well-established customer service function and make a lasting impact. You’ll work alongside a forward-thinking executive team and lead a dynamic process that combines strategy, analytics, and team engagement.
If you are ready to take on a challenge that combines leadership, cultural change, and operational excellence, we encourage you to apply!
Seniority Level
Director
Employment Type
Contract
Job Function
Customer Service, Consulting, and Management
Industries
Manufacturing and Wood Product Manufacturing
#J-18808-Ljbffr
Interim Transformation Director - Customer Service Management Arbeitgeber: RENOIR
Kontaktperson:
RENOIR HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Interim Transformation Director - Customer Service Management
✨Tip Number 1
Showcase your experience in leading transformation initiatives by preparing specific examples of past successes. Highlight how you improved processes and drove change in customer service environments, as this will resonate with the role's focus on modernizing operations.
✨Tip Number 2
Familiarize yourself with SAP CRM and be ready to discuss how you've leveraged data analytics in previous roles. Even if you're not a technical implementor, demonstrating your understanding of CRM systems will be crucial for this position.
✨Tip Number 3
Prepare to articulate your vision for a customer-centric contact center operation. Think about innovative strategies you've implemented before and how they can apply to this role, emphasizing your ability to foster a culture of accountability and collaboration.
✨Tip Number 4
Be ready to discuss your approach to change management. This role requires engaging with teams at all levels, so think of ways you've successfully shifted organizational mindsets and embedded modern practices in your previous positions.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Interim Transformation Director - Customer Service Management
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Interim Transformation Director position. Understand the key responsibilities and requirements, especially focusing on transformation initiatives and customer service management.
Highlight Relevant Experience: In your application, emphasize your experience in leading transformation initiatives within customer service or contact center environments. Provide specific examples of how you've improved processes and utilized data analytics in previous roles.
Showcase Leadership Skills: Demonstrate your high-energy and proactive leadership style in your application. Share instances where you successfully drove cultural change and engaged teams at all levels to achieve operational excellence.
Tailor Your Application: Customize your CV and cover letter to reflect the specific skills and attributes mentioned in the job description. Make sure to align your experiences with the company's goals of modernizing customer service operations and fostering a culture of accountability and innovation.
Wie du dich auf ein Vorstellungsgespräch bei RENOIR vorbereitest
✨Showcase Your Transformation Experience
Be prepared to discuss specific examples of how you've successfully led transformation initiatives in customer service or contact center environments. Highlight your focus on process improvement and data analytics, as these are crucial for the role.
✨Demonstrate CRM Knowledge
Familiarize yourself with modern CRM systems, particularly SAP CRM. While you won't be a technical implementor, understanding how to leverage insights from these systems will be key in driving process reengineering.
✨Emphasize Cultural Change Leadership
This role requires a high-energy, proactive leader. Be ready to share how you've engaged teams at all levels to shift organizational mindsets and embed modern practices, showcasing your ability to drive cultural change.
✨Prepare for KPI Discussions
Understand the importance of KPIs in measuring success. Be ready to discuss how you've produced tangible results through KPI delivery in previous roles, ensuring alignment with operational and strategic goals.
