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- Aufgaben: Be the go-to contact for B2B customers in renewable energy, driving satisfaction and innovation.
- Arbeitgeber: Join Reonic, a fast-growing startup simplifying renewable technology sales with innovative software solutions.
- Mitarbeitervorteile: Enjoy competitive pay, gym membership, team events, and a MacBook in a supportive environment.
- Warum dieser Job: Make a real impact in renewable energy while working in a dynamic, purpose-driven team.
- GewĂĽnschte Qualifikationen: Experience in B2B customer service, technical background, and excellent German communication skills required.
- Andere Informationen: We encourage applications even if you don't meet all criteria—your potential matters!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Are you passionate about customers AND renewable energy?
Do you thrive in fast-paced, hard-working and purpose-driven environments? If you\’re ready to use your skills to help build a stable customer base that changes the world for the better, then look no further – we want YOU!
Please note that for this role a high proficiency (C1 or higher) in German is obligatory.
About Reonic
Reonic is on a mission to simplify renewable technology sales and management with our software solutions, covering solar, storage and heat pump. With over 500 business customers and backed by top-tier investors, we’re growing fast—and we need YOU to help us build a team that drives this mission forward.
How you\’ll make an impact at Reonic
As a Customer Success Specialist for the german market, you’ll shape the future of Reonic by ensuring our clients achieve maximum value from our solutions. Working closely with our development team, you’ll drive customer satisfaction, retention, and innovation in renewable technology.
What you will do
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You are the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the german market
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Leveraging customer feedback to enhance our software, in close collaboration with our development team
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Continuously improving customer experience and streamlining processes
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Identifying and capitalizing on upselling opportunities and seeking out potential partnerships, keeping ahead of industry developments
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Strategically plan and implement projects that drive Reonic\’s growth and innovation
You will be perfect for the role if you have
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Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers
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You have a technical background e.g. (industrial-) engineering
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Previous experience in the start-up ecosystem and a degree in economics, engineering, or a related field (are a plus)
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Motivated to drive change in renewables and have a positive impact
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Excellent communication and presentation abilities in German
Why you should join us
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Be part of a fast-growing company that’s making a tangible impact in the renewable energy sector
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A pivotal role in a fast-growing VC-backed startup building a product already loved by 500+ paying B2B customers
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Freedom to try new things and make quick changes (a nothing-is-impossible spirit of a small but effective team)
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Competitive compensation
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Plus the obvious: Gym membership, coffee, regular team events, MacBook & more
Ready to make an impact in the renewable energy sector? Send us your application. We’re excited to work together on simplifying renewable technology access.
Please always feel encouraged to send us your application even if you may think you don’t fulfill all the criteria (yet). We fully understand that inner voices / imposter syndrome can sometimes hold us back from applying.
#J-18808-Ljbffr
Customer Success Manager - Tech Focus (m/f/d) Arbeitgeber: Reonic GmbH
Kontaktperson:
Reonic GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Manager - Tech Focus (m/f/d)
✨Tip Number 1
Finde heraus, welche spezifischen Herausforderungen B2B-Kunden im Bereich erneuerbare Energien haben. Zeige in deinem Gespräch, dass du diese Probleme verstehst und bereit bist, Lösungen anzubieten.
✨Tip Number 2
Nutze dein Netzwerk, um Kontakte in der Branche zu knüpfen. Sprich mit ehemaligen Kollegen oder Freunden, die bereits in der erneuerbaren Energiebranche tätig sind, um Einblicke und Tipps zu erhalten.
✨Tip Number 3
Bereite dich darauf vor, deine technischen Kenntnisse zu demonstrieren. Sei bereit, über Softwarelösungen und deren Vorteile für Kunden zu sprechen, um deine Eignung für die Rolle zu unterstreichen.
✨Tip Number 4
Zeige deine Leidenschaft für erneuerbare Energien und den Wunsch, einen positiven Einfluss zu haben. Teile persönliche Erfahrungen oder Projekte, die deine Motivation und dein Engagement in diesem Bereich verdeutlichen.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Manager - Tech Focus (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with Reonic's mission and values, especially their focus on renewable energy. This will help you tailor your application to show how your passion aligns with their goals.
Highlight Relevant Experience: Emphasize your experience in B2B customer service or success, particularly any technical background you have. Make sure to mention any previous roles in startups or related fields that demonstrate your ability to thrive in fast-paced environments.
Showcase Communication Skills: Since excellent communication in German is crucial for this role, ensure your application reflects your proficiency. Use clear and professional language, and consider including examples of how you've effectively communicated with customers in the past.
Express Your Motivation: Convey your enthusiasm for driving change in the renewable energy sector. Share specific reasons why you want to work at Reonic and how you can contribute to their mission of simplifying renewable technology sales and management.
Wie du dich auf ein Vorstellungsgespräch bei Reonic GmbH vorbereitest
✨Show Your Passion for Renewable Energy
Make sure to express your enthusiasm for renewable energy during the interview. Share any personal experiences or projects that highlight your commitment to sustainability and how it aligns with Reonic's mission.
✨Demonstrate Your Technical Knowledge
Since a technical background is important for this role, be prepared to discuss your experience in engineering or related fields. Highlight any relevant projects or roles where you applied your technical skills to solve customer problems.
✨Prepare for B2B Customer Scenarios
Think of specific examples from your past experiences where you successfully engaged with B2B customers. Be ready to discuss how you handled challenges, improved customer satisfaction, and identified upselling opportunities.
✨Practice Your German Communication Skills
Given the requirement for high proficiency in German, practice discussing your experiences and ideas in German before the interview. This will help you feel more confident and ensure clear communication during the interview.
