Internship - Customer Success Management (m/f/d)

About Us
Reonic is on a mission to simplify renewable technology sales and management with our software solutions, covering solar, storage, charging, and heat pumps. With over 500 business customers and backed by top-tier investors, we’re looking for an intern who is eager to learn and contribute to delivering outstanding customer experiences. If you’re excited to be part of a fast-growing company in the dynamic renewable energy industry, join us in our Augsburg office for a 3-6 month internship and help shape the future of customer success!
Please note that for this role a high proficiency (C1 or higher) in German is obligatory.

About the Role
We are looking for an intern to support our Customer Success team in enhancing our customer relationships and ensuring their success with Reonic’s solutions. As an intern, you will have the opportunity to assist in various customer-facing tasks, including onboarding, support, account management, and customer engagement. You will gain hands-on experience working directly with customers and contribute to our mission of providing exceptional service to businesses in the renewable technology space.

What You’ll Do

• Assist the Customer Success team in onboarding new customers and ensuring smooth transitions.

• Help manage customer accounts by tracking their progress, addressing concerns, and identifying opportunities for upselling.

• Support customer communication through emails, calls, and meetings to provide solutions and ensure customer satisfaction.

• Conduct follow-up activities to ensure customer needs are met and they are maximizing the value of Reonic’s products.

• Help prepare customer success materials, such as training documents, product guides, and FAQs.

• Monitor customer feedback and assist in gathering insights to improve service offerings.

• Collaborate with internal teams (sales, product, and support) to resolve customer issues and improve customer experience.

• Provide administrative support to the Customer Success team, such as maintaining customer records, tracking metrics, and reporting on success activities.

What We’re Looking For

• Currently pursuing a degree in Business Administration, Marketing, Communication, or a related field.

• Availability for 3-6 months for the internship.

• A strong interest in customer success, problem-solving, and improving customer experiences.

• Excellent communication skills (both written and verbal).

• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.

• Empathy and a customer-first attitude to understand and address client needs.

• Fluency in English & German (additional European languages are a plus).

• Ability to work independently and collaborate effectively with different teams.

• A proactive, positive attitude with a willingness to learn and grow in the customer success field.

What You’ll Gain

• Hands-On Customer Success Experience : Direct involvement in onboarding, account management, and customer communication, building valuable skills in relationship management and problem-solving.

• Exposure to Renewable Technologies : Gain deep insights into solar, energy storage, heat pumps, and EV charging, understanding how these technologies support sustainable business solutions.

• Cross-Functional Collaboration : Work alongside Sales, Product, and Support teams, gaining experience in a collaborative, fast-paced tech environment.

• Development of Key Professional Skills : Enhance communication, organizational, and analytical skills, learning to work with customer success metrics and tools.

• Growth and Networking Opportunities : Build connections within the renewable energy sector, with potential for future career opportunities and mentorship in a growing, impactful industry.

Why You Should Join us

• You will play a pivotal role in a fast-growing VC-backed startup building a product already loved by >600 paying B2B customers.

• You’ll have the freedom to try new things and make quick changes (the nothing-is-impossible spirit of a small but effective team)

• We provide opportunities for personal and professional growth.

• Being a part of the dynamic and international team.

• A competitive salary package, plus added benefits: Gym membership, soft drinks, regular team events, & more.

• Equipment of your choice: most of us use MacBooks but you are free to choose the tools you feel most comfortable with.

Ready to make an impact in the renewable energy sector? Send us your application. We’re excited to work together on simplifying renewable technology access.
Please note that this is a full-time, in-office position.

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