pbJob Title: Senior Desk Side Support Engineer /b /ppbLocation: Geneva, Switzerland (Onsite – 5 days a week) /b /ppbExperience: 7–9 Years /b /pulliProvide L2/L3 desk-side and desktop support for Windows 10/11, laptops, desktops, mobile devices, and peripherals. /liliTroubleshoot hardware, software, network, VPN, Wi‑Fi, and connectivity issues. /liliSupport Microsoft 365, Teams, Zoom, Exchange Online, and conference room technologies. /liliManage incidents and service requests using ServiceNow or other ITSM tools, ensuring SLA and KPI compliance. /liliProvide VIP and executive support, prioritizing critical incidents and minimizing downtime. /liliManage endpoint deployment, patching, and security using Microsoft Intune, SCCM/MECM, and imaging tools. /liliAdminister Active Directory, Azure AD/Microsoft Entra ID, MFA, Group Policy, and endpoint compliance. /liliCoordinate with global IT teams and vendors while maintaining asset inventory and technical documentation. /lilibLanguages: /b Fluent English and Spanish required; French preferred. Experience in enterprise and multinational environments is an advantage. /li /ul #J-18808-Ljbffr
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Response Informatics Limited. Recruiting-Team
