Job Title: Senior Desk Side Support Engineer
Location: Geneva, Switzerland (Onsite – 5 days a week)
Experience: 7–9 Years
- Provide L2/L3 desk-side and desktop support for Windows 10/11, laptops, desktops, mobile devices, and peripherals.
- Troubleshoot hardware, software, network, VPN, Wi‑Fi, and connectivity issues.
- Support Microsoft 365, Teams, Zoom, Exchange Online, and conference room technologies.
- Manage incidents and service requests using ServiceNow or other ITSM tools, ensuring SLA and KPI compliance.
- Provide VIP and executive support, prioritizing critical incidents and minimizing downtime.
- Manage endpoint deployment, patching, and security using Microsoft Intune, SCCM/MECM, and imaging tools.
- Administer Active Directory, Azure AD/Microsoft Entra ID, MFA, Group Policy, and endpoint compliance.
- Coordinate with global IT teams and vendors while maintaining asset inventory and technical documentation.
- Languages: Fluent English and Spanish required; French preferred. Experience in enterprise and multinational environments is an advantage.
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Kontaktdaten:
Response Informatics Limited. Recruiting-Team
