Associate Director, CRM and Omnichannel Enablement, Europe

ppRevolution Medicines is a late-stage clinical oncology company developing novel targeted therapies for patients with RAS‑addicted cancers. The company’s RD pipeline comprises RAS(ON) inhibitors designed to suppress diverse oncogenic variants of RAS proteins. The company’s RAS(ON) inhibitors daraxonrasib (RMC‑6236), a RAS(ON) multi‑selective inhibitor; elironrasib (RMC‑6291), a RAS(ON) G12C‑selective inhibitor; zoldonrasib (RMC‑9805), a RAS(ON) G12D‑selective inhibitor; and RMC‑5127, a RAS(ON) G12V‑selective inhibitor, are currently in clinical development. As a new member of the Revolution Medicines team, you will join other outstanding professionals in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway. /p h3The Opportunity /h3 pThe Associate Director, CRM Omnichannel Enablement, Europe plays a key role in ensuring Commercial and Medical teams across Europe successfully leverage CRM, omnichannel, and related digital technologies to achieve business objectives. Reporting to the Senior Director, Head of IT Europe, this individual serves as the primary regional business partner for CRM and omnichannel capabilities, helping translate European business needs into successful technology solutions while driving adoption, optimization, and delivering business value. /p pServing as Europe’s regional CRM and omnichannel expert and trusted advisor, this individual helps connect global capabilities with European business and market needs. The role ensures regional priorities and requirements are understood early, solutions are designed with appropriate local context, and global platforms are adopted consistently across European markets. /p pThe Associate Director will work collaboratively with Global teams to shape priorities, support roadmap planning, coordinate regional deployments, and share European insights and best practices that may benefit the broader organization. This role supports a global‑by‑design, locally relevant approach: promoting standard, scalable solutions while ensuring local business, market, and operational requirements are appropriately considered. /p pAs Revolution Medicines rapidly expands across Europe, this individual will help establish scalable business engagement processes while balancing day‑to‑day business support, continuous improvement, and regional launch readiness. /p h3Key Responsibilities /h3 h3Business Partnership Regional Enablement /h3 ul liServe as the primary regional business partner for CRM, omnichannel, and related Commercial and Medical business systems across Europe. /li liDevelop trusted relationships with Commercial and Medical Affairs stakeholders to understand business objectives, challenges, and opportunities. /li liRepresent European priorities, market‑specific and local requirements are effectively represented throughout global planning and prioritization processes. /li liPartner with European business leaders to identify opportunities to leverage technology, including appropriate AI‑enabled capabilities, to improve customer engagement, business processes, operational efficiency, and business outcomes, scaled across the European Market. /li liSupport business and technology readiness for new country launches, commercial expansion, and organizational growth. /li liPromote adoption of global platforms while helping ensure regional needs are appropriately represented and addressed. /li liEstablish and maintain a network of regional business champions and super users to strengthen user engagement, adoption, feedback, and continuous improvement. /li /ul h3CRM Omnichannel Business Support /h3 ul liServe as the regional subject matter expert and super user for CRM, omnichannel, websites, and other Commercial and Medical business systems. /li liProvide responsive functional support for regional users, helping troubleshoot issues, answer questions, and coordinate resolution with Global solution and support teams. /li liSupport user onboarding, training, change management, communication and ongoing business engagement to maximize adoption and business value. /li liPartner with Global solution teams to coordinate successful rollout, communication, and adoption of new capabilities, enhancements, and best practices across Europe. /li liSupport business continuity by identifying issues early, coordinating resolution and proactively driving resolution. /li liIdentify, assess, and support adoption of practical AI‑enabled omnichannel capabilities; such as improved content targeting, channel orchestration, and insight generation, ensuring each use case addresses a defined business need and is appropriate for local‑market deployment. /li /ul h3Business Analysis Requirements Management /h3 ul liPartner with European business stakeholders to gather, document, refine, and prioritize business and system requirements. /li liGather, document, refine, and prioritize regional business requirements, process flows, user stories, acceptance criteria, and expected business outcomes to enable efficient solution design and execution by Global solution teams. Assess requests with stakeholders to distinguish genuine local‑market requirements from opportunities to adopt existing global capabilities, configure standard solutions, simplify processes, or harmonize ways of working. /li liEvaluate business processes and identify opportunities for automation, simplification, and continuous improvement. /li liSupport solution design discussions by providing regional business context and operational insights. /li liCoordinate and support user acceptance testing, validation activities, and production readiness. /li liHelp ensure delivered capabilities meet business expectations and provide measurable value to the organization. /li /ul h3Global Partnership Solution Delivery /h3 ul liServe as the primary liaison between European business teams and Global Commercial Medical Information Systems. /li liCollaborate closely with Global CRM, Omnichannel, Field Solutions, and other technology teams to coordinate regional initiatives, and deliver regional initiatives and deployments. /li liRecommend and prioritize regional enhancement requests while balancing local business needs with global standards, governance, and scalable operating models. Partner with Global teams to assess and pilot relevant AI‑enabled capabilities in Europe where there is a defined use case, appropriate data and governance, and local‑market readiness. /li liSupport implementation planning, communications, change management, and business readiness activities associated with new capabilities and releases. /li liShare European learnings, use cases, and best practices with Global teams to support continuous improvement and reuse across the organization. /li /ul h3Reporting, Analytics Continuous Improvement /h3 ul liDevelop lightweight reports, dashboards, and analyses that support business decision‑making, operational insights, and adoption monitoring. /li liAnalyze platform utilization, business feedback, and performance trends to identify opportunities for improvement. /li liRecommend enhancements that improve user experience, operational efficiency, and business outcomes. /li liHelp establish scalable regional support, business engagement processes and demand‑intake as the European organization continues to expand. /li /ul h3Required Skills, Experience and Education /h3 ul liBachelor’s degree in Business, Information Systems, Information Technology, Life Sciences, or a related discipline, or equivalent combination of education and experience. /li li10+ years of experience supporting CRM, omnichannel, commercial systems, business analysis, sales operations, marketing operations, or related business technology functions within the biotechnology, pharmaceutical, or life sciences industry. /li liExperience supporting Commercial and Medical organizations within regulated life sciences environments, with a strong understanding of CRM, omnichannel engagement, digital customer experience, and commercial business processes. /li liExperience supporting CRM, omnichannel, digital engagement, and/or related Commercial and Medical business systems, such as Veeva CRM, Salesforce Marketing Cloud, Adobe Experience Manager, Veeva Vault PromoMats, Power BI, Microsoft Power Platform, or similar enterprise technologies. /li liExperience supporting commercial launches, international market expansion, or multi‑country business operations, preferably within Europe. /li liDemonstrated ability gathering business requirements and translating business needs into functional solutions. /li liDemonstrated ability to build trusted partnerships across business and technology organizations. /li liStrong analytical, communication, facilitation, organizational, and problem‑solving skills. /li liExperience working effectively within highly matrixed global organizations. /li liAbility to manage multiple priorities while thriving in a fast‑paced, rapidly evolving business environment. /li /ul h3Preferred Skills /h3 ul liAdditional European language skills are a plus. /li /ul h3What Makes You Successful /h3 ul liYou are passionate about partnering with the business, building trusted relationships across functions and regions, and serving as a valued advisor rather than simply supporting technology. /li liYou balance strategic thinking with hands‑on execution and are comfortable moving between business discussions and detailed system requirements. /li liYou demonstrate strong ownership, accountability, and commitment to delivering high‑quality outcomes. /li liYou thrive in ambiguous, fast‑paced environments and willingly wear multiple hats as business needs evolve. /li liYou are curious, proactive, and continuously seek opportunities to improve business processes, technology adoption, and user experience. /li /ul p#LI-Hybrid #LI-LO1 /p /p #J-18808-Ljbffr