Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Be the go-to person for customer support in maritime systems and services.
- Arbeitgeber: Join Rheinmetall, a leader in integrated product support for military and civilian maritime solutions.
- Mitarbeitervorteile: Enjoy flexible hours, 30 vacation days, and great perks like fitness offers and a company restaurant.
- Warum dieser Job: Work on exciting international projects while developing your skills in a supportive corporate culture.
- Gewünschte Qualifikationen: Technical or business degree with experience; strong communication skills in German and English required.
- Andere Informationen: Diversity is valued here, and special consideration is given to qualified applicants with disabilities.
Das voraussichtliche Gehalt liegt zwischen 48000 - 72000 € pro Jahr.
WHAT WE ARE LOOKING FOR
Within the maritime domain, the Integrated Product Support and After Sales department is responsible for the availability of the company's own products. The department's tasks include customer support in the in-service support phase for, for example, maritime training simulators and various maritime mission systems. In your role as In-Service Support Manager (m/f/d), you will therefore be responsible for the holistic support of our customers and supply of our systems in this product life cycle phase. You will act as an interface for customer inquiries and the internal specialist departments for the maritime systems and products that are available to both military and civilian customers.
Your tasks:
- Contact person for national/international customers for product-relevant service topics, such as spare parts supply, repairs, field service assignments, customer training or further developments
- Development of attractive solution proposals and service offers
- Negotiation, creation and implementation of service contracts/services
- Planning, communication and coordination with the specialist departments and external partners involved in the project
- Monitoring and evaluating the progress of services
- Sustainable maintenance of customer contacts from current service contracts
WHAT QUALIFICATIONS YOU SHOULD HAVE
- Successfully completed technical or business studies or training with several years of professional experience in the above-mentioned field
- Basic technical understanding of the integration of IT components is desirable
- Ability to work in a team and assertiveness
- Confident appearance in front of customers as well as good communication and organizational skills
- Very good knowledge of German and English (written and spoken)
- Willingness to travel worldwide for several days
WHAT WE OFFER YOU
- Flexible working hours (flexitime and trust-based working hours)
- Attractive remuneration and 30 days vacation per year
- Exciting, interdisciplinary and international projects in a matrix organization
- A corporate culture that promotes professional and personal development
- Individual and diverse external and internal training opportunities, e.g. at the Rheinmetall Academy
- Employee benefits of a major corporation, e.g. company pension scheme and employee share purchase program
- Professional induction process accompanied by a digital onboarding tool
- Corporate benefits platform
- Fitness and health offers as well as VIVA family service
- Subsidized company restaurant as well as free water, coffee and fruit
Your strengths and experience count at Rheinmetall. We also attach great importance to diversity and equal opportunities. Severely disabled applicants will be given special consideration if they are equally qualified. We look forward to receiving your application.
In-Service Support (ISS) / After Sales Manager (m/f/d) Arbeitgeber: Rheinmetall
Kontaktperson:
Rheinmetall HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: In-Service Support (ISS) / After Sales Manager (m/f/d)
✨Tip Number 1
Make sure to familiarize yourself with the maritime domain and the specific products offered by Rheinmetall. Understanding the technical aspects of maritime training simulators and mission systems will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the maritime industry, especially those who have experience in after-sales support. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in customer service and contract negotiation. Highlight any relevant projects where you successfully managed customer relationships or developed service proposals.
✨Tip Number 4
Showcase your language skills, especially in German and English. Being able to communicate effectively with international customers is crucial for this role, so be ready to demonstrate your proficiency.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: In-Service Support (ISS) / After Sales Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of the In-Service Support Manager. Highlight your experience in customer support, service contracts, and project coordination in your application.
Tailor Your CV: Customize your CV to reflect relevant technical or business studies and professional experience. Emphasize your ability to work in a team, assertiveness, and communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the maritime domain and your understanding of the company's products. Mention specific examples of how you've successfully managed customer inquiries and developed service proposals.
Language Proficiency: Since very good knowledge of German and English is required, ensure that your application reflects your language skills. If applicable, mention any relevant certifications or experiences that demonstrate your proficiency.
Wie du dich auf ein Vorstellungsgespräch bei Rheinmetall vorbereitest
✨Show Your Technical Understanding
Make sure to highlight your technical background and understanding of IT component integration. Be prepared to discuss specific examples from your past experience that demonstrate your ability to handle technical inquiries and support.
✨Demonstrate Customer-Centric Skills
Since the role involves being a contact person for customers, showcase your communication and organizational skills. Prepare to share instances where you successfully managed customer relationships or resolved service-related issues.
✨Prepare for Negotiation Scenarios
As negotiation is a key part of the job, think about past experiences where you negotiated contracts or service agreements. Be ready to discuss your approach and any challenges you faced during those negotiations.
✨Emphasize Your Willingness to Travel
Since the position requires worldwide travel, express your enthusiasm for this aspect of the job. Share any relevant experiences that demonstrate your adaptability and willingness to engage with international clients.
