Customer Implementation Manager (m/w/d)

Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide.

We offer tailor‑made solutions along the entire supply chain for companies from a wide diversity of industries.

From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value‑added services: We always keep our pulse on the times and are at our customers' side.

• YOUR RESPONSIBILITIES
• Management of End-to-End Customer Implementations
• Manage and execute customer implementation projects from scope to delivery, coordinating stakeholders and timelines
• Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational workflows
• Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports
• Conduct training and rollout of procedures to internal as well as external stakeholders
• Customer Requirement Analysis and Service Alignment
• Collaborate with customers and internal teams (e. g., Key Account Managers, Tender Management, Product) to gather and assess requirements
• Perform feasibility checks and translate customer needs into operational processes in alignment with Operational Excellence and OKAMs
• Work closely with integration managers during requirements and solution design to translate operational processes into structured system integration requirements (e. g.
• APIs, EDI)
• Ensure effective use of solutions such as integration tools, tracking systems, and performance dashboards
• Stay current on product features and share updates with sales and account teams
• Stakeholder Engagement and Communication
• Act as the primary point of contact for customers and internal stakeholders during the onboarding process
• Facilitate OKAM onboarding during implementation and ensure alignment for a smooth transition post-implementation
• Reporting and Data Analytics
• Define customer reporting needs and work with the BI team to deliver dashboards and data solutions
• Support the development of reporting frameworks and enable OKAMs through training and guidance
• Process Improvement and Standardization
• Proactively identify and recommend improvements to streamline customer implementation processes and drive standardization and continuous improvement
• Actively contribute to the development, documentation, and standardization of the global implementation framework
• Risk Management and Issue Resolution
• Proactively identify and mitigate risks throughout the onboarding process
• Lead resolution of implementation issues in collaboration with internal and external stakeholders
• Capture and apply lessons learned to improve future implementations

YOUR PROFILE

• Degree or completed studies in Business Administration, Logistics, Supply Chain Management, or a related field
• 3‑5 years of relevant experience in customer implementation, operational excellence, or project management within supply chain, freight forwarding, or control tower environments, handling complex operational and commercial challenges
• Strong background and understanding of end‑to‑end freight forwarding processes across air and ocean freight, including pre‑and on‑carriage activities
• Knowledge of and hands‑on experience with Transportation Management Systems (TMS)
• Advanced reporting skills in Microsoft Office Application and Power BI
• Strong project management, analytical, and problem‑solving skills
• Structured, detail‑oriented, and solution‑oriented mindset
• Self‑driven, proactive, and motivated to take ownership and drive initiatives forward
• Collaborative team player with a proactive and hands‑on approach
• Strong communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels in cross‑functional and international environments
• Fluent in English and German
• What You can expect
• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It’s truly the people that make the difference - and with us you’ll join the best team around.
• Flat Hierarchies: Get straight through to the decision‑makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.
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