Client & Retail Solutions Manager in Geneva

h3CLIENT RETAIL SOLUTIONS MANAGER /h3 pPlan-les-Ouates /p pCDI /p pFOR THOSE WHO SEEK EXCELLENCE /p pJoin one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success. /p h3YOUR ROLE /h3 pAs Client Retail Solutions Manager, reporting to the Head of Client Omnichannel Solutions, you will be at the heart of the Maison's Omnichannel transformation and global growth. You will define the strategic vision and drive the roadmap for our global Client and digital in-store solutions. /p pThis high-profile role will require you to take charge of a strategic multi-year retail transformation program. Working in close collaboration with senior Maison and Group stakeholders, you will ensure the evolution of our boutique experience, making sure it combines business needs with cutting-edge technologies and reflects the Maison's standards of excellence. /p h3PLAYING YOUR PART /h3 h3STRATEGY, ROADMAP SOLUTION OWNERSHIP /h3 ul liYou will formulate, execute and advocate for the Maison’s Client and digital in-store solutions roadmap, ensuring alignment with strategic commercial objectives /li liYou will act as the primary subject matter expert and key point of contact on client and retail technology, ensuring all digital tools (CRM, clienteling, in-store apps) integrate seamlessly to deliver an unparalleled boutique experience /li liYou will partner closely with Group transversal teams to champion the Maison's specific functional requirements and monitor the delivery /li liYou will establish and monitor key business metrics and project KPIs to track, analyze, and report on the concrete business impact of digital initiatives /li /ul h3STRATEGIC PROGRAM PROJECT MANAGEMENT /h3 ul liYou will direct a multi-year, strategic Transformation Program for the Maison aimed at fully modernizing the retail and client solutions landscape /li liYou will put in place a robust governance framework, driving consistent progress monitoring, risk management, and the achievement of business outcomes /li liYou will translate complex business and boutique needs into clear, scalable functional, process, data, and technology specifications /li liYou will coordinate complex, global projects by managing scopes, budgets, resources, timelines, and interdependencies /li /ul h3STAKEHOLDER ALIGNMENT CHANGE MANAGEMENT /h3 ul liYou will cultivate trust and secure buy‑in from senior leadership across different geographies and corporate functions within both the Maison and the Richemont Group /li liYou will drive comprehensive change management, communication, and training strategies to ensure rapid, seamless adoption of new tools and retail processes worldwide /li liYou will facilitate executive-level decision‑making by delivering clear, data‑driven insights, proactive risk mitigation plans, and transparent progress reports /li /ul h3WHAT WILL MAKE YOU SUCCESSFUL? /h3 pSuccess in this role will require: /p ul liA Master’s degree in Business Administration, IT, Marketing or related field /li liSolid experience (10+ years) in digital/retail solution management and technology transformations, with a proven track record in leading complex programs, ideally in the watchmaking or luxury industry /li liExtensive knowledge of Omnichannel Retail Operations, clienteling, CRM systems, digital in-store tools, e-commerce and cross-domain architecture /li liProven experience partnering with and managing external agencies and global transversal teams /li liAbility to synthesize complex business, data, and technical concepts for diverse audiences /li liExceptional leadership, change agent, strong decision-making, strategic and pragmatic /li liAdvanced Program Project Management (Agile/Scrum), proficiency with Salesforce, Jira, PowerBI /li liFluency in English and French /li /ul pVacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. /p #J-18808-Ljbffr