Deputy Boutique Manager (m/w/d) Frankfurt

We’re looking for a

Deputy Boutique Manager (m/f/d)

for our Boutique in Frankfurt

KEY RESPONSIBILITIES

Team Management & People Development

• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to foster a highly collaborative network at all times.
• Ensure the day-to-day management, training, coaching, and motivation of the boutique team.
• Monitor individual objectives, evaluate performance, and support personal and talent development under the supervision of the Boutique Manager.
• Ensure all team members have proper knowledge of and respect for processes and Maison’s procedures at all stages of the sales process.
• Be responsible for the integration of new team members.
• Follow up on training and sales coaching with the direct report.
• Evaluate, set, and monitor performance and objectives for the direct report.

Boutique Operations & Administration

• Supervise and be responsible for the back office and administration of the boutique.
• Oversee boutique expenses and ensure timely execution and delivery of all boutique reports.
• Implement and monitor all brand and boutique policies, procedures, and guidelines.
• Respect all group, Maison, and boutique policies, procedures, and guidelines.
• Participate in the setup and breakdown of the boutique.

Boutique Performance

• Assist the Boutique Manager in diagnosing performance based on analysis and review of competencies and environment to define action plans to achieve brand and boutique targets.
• Lead the implementation and monitoring of boutique action plans.
• Help optimize boutique quantitative and qualitative performance by breaking down targets into monthly, daily, and individual goals.
• Be responsible for store turnover and achieving sales objectives.
• Develop and strengthen relationships with existing clients and encourage team follow-up actions.
• Assist the boutique manager in monitoring KPIs.

Client Relationship & Portfolio Development

• Act as an ambassador of the Maison, supporting the Boutique Manager in enlarging the client portfolio, increasing loyalty, and building relationships with new clients and VIPs.
• Maintain strong knowledge of the boutique clientele and assess local market opportunities, assisting in developing effective client development strategies and CRM programs.
• Organize and coordinate client treatments and boutique events.
• Follow up on the quality of client data registration.
• Ensure the team provides an exceptional client experience, including client gifting and maintaining professionalism.
• Maintain staff appearance standards, including uniforms, presentation, language, and attitude.
• Serve as a key contact for transversal and digital projects within the boutique.

Boutique Experience

• Monitor boutique welcoming procedures and flow, contributing to continuous improvement processes.
• Enhance and diversify the in-boutique service offer to ensure a professional and unique client experience, including boutique identity, in-store experiences, visual merchandising, and services.
• Monitor the Client Experience Barometer and implement action plans accordingly.

Qualifications:

• 5-7 years of experience in selling luxury items, preferably in jewelry and/or watches, with relevant management experience.
• Excellent communication skills in German and English.
• Strong leadership skills and a customer-focused approach.
• Excellent analytical, organizational, and interpersonal skills.
• Resilient team player with a confident, open, and professional demeanor.
• Accurate working methods, ideally with knowledge of SAP or similar merchandise management software.

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