Deputy Boutique Manager (m/w/d) Frankfurt

Frankfurt, HE, DE

Permanent

We’re looking for a

KEY RESPONSIBILITIES

Team Management & People Development

• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to foster a highly collaborative network at all times.
• Manage, train, coach, and motivate the boutique team on a daily basis.
• Monitor individual objectives, evaluate performance, and support personal and talent development under the supervision of the Boutique Manager.
• Ensure all team members understand and respect the processes and Maison’s procedures during all sales stages.
• Oversee the integration of new team members.
• Follow up on training and sales coaching with direct reports.
• Set, monitor, and evaluate performance objectives for team members.
• Supervise back office and administrative tasks of the boutique.
• Oversee boutique expenses and ensure timely delivery of all reports.
• Implement and monitor all brand and boutique policies, procedures, and guidelines.
• Participate in the setup and breakdown of the boutique.
• Assist the Boutique Manager in diagnosing performance issues, reviewing competencies, and defining action plans to meet brand and boutique targets.
• Lead the implementation and monitoring of boutique action plans.
• Help optimize boutique performance through detailed target breakdowns and monitoring.
• Be responsible for store turnover and achieving sales objectives.
• Develop and strengthen client relationships, encouraging team actions and follow-up.
• Monitor boutique KPIs in collaboration with the Boutique Manager.
• Act as an ambassador of the Maison, expanding the client portfolio, fostering loyalty, and building relationships with new clients and VIPs.
• Maintain strong knowledge of the boutique clientele and assess local market opportunities, supporting the development of proactive client strategies and CRM programs.
• Coordinate client treatments and boutique events, ensuring quality data registration.
• Ensure the team provides an exceptional client experience, including client gifting, courtesy, and professionalism.
• Maintain staff appearance standards: uniforms, presentation, language, and attitude.
• Serve as a key contact for transversal and digital projects within the boutique.
• Monitor boutique flow and welcoming processes, co-leading continuous improvement initiatives.
• Contribute to enhancing in-boutique services, ensuring a unique and high-quality client experience, including boutique identity, in-store experiences, VM, and services.
• Monitor and act on the Client Experience Barometer results to improve boutique performance.

What you will bring along:

• 5-7 years of experience in selling luxury items, preferably in jewelry and/or watches, with relevant management experience.
• Excellent communication skills in German and English.
• Strong leadership abilities and a customer-focused approach.
• Excellent analytical, organizational, and interpersonal skills.
• Resilient team player with a confident, open, and professional demeanor.
• Precise working methods; knowledge of SAP or similar merchandise management software is a plus.

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