Assistant Boutique Manager in Genève

ppbPURPOSE /b /ppManaging day-to-day boutique operations, transforming corporate objectives into operational goals at a boutique level. Being the brand ambassador to reflect brand image to boutique customers. Attain desired results through creative and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role. /ppbKEY RESPONSIBILITIES /b /ppbSALES /b /pulliMeet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). /liliMaximize profit whist controlling minimizing costs (discount, general expenses, third party commissions). /liliRegularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections. /liliOrganize private viewing with potential VIPs in your region. /liliDiscuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager. /liliAct as a reference in terms of building action plans to achieve personal targets. /liliAssist boutique manager in exceeding boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). /liliAchieve Boutique KPIs defined by Boutique Manager and/or regional brand manager. /liliLearn and support the boutique manager with implementing HQ commercial guidelines (Retail Manual). /liliSupport the preparation and delivery of monthly boutique meetings and follow-up actions. /liliAnalyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention. /li /ulpbTEAM MANAGEMENT /b /pulliAct as a manager-on-duty when the boutique manager is absent /liliIdentify and share with the boutique manager the training needs of boutique members. /liliEnsure monthly staff programs are planned and communicated to boutique manager. /liliResponsible for supporting the boutique manager in integrating and training new and existing team members. /liliMonitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc). /liliProvide support to boutique manager in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations. /liliOrganize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities. /li /ulpbSTORE MANAGEMENT /b /pulliEnsure Excellence in at outside of the boutique. /liliEnsure maximum client welcoming, handling, and servicing. /liliDemonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries. /liliResponsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept. /liliAssist in timely boutique implementation and control of any new Visual Merchandizing concepts. /li /ulpbSTORE OPERATIONS MANAGEMENT /b /pulliLearn and practice compliance with Group and Brand (Retail Manual) procedures. /liliAct as a manager-on-duty when the boutique manager is absent. /liliActively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control. /liliActively ensuring all measures to avoid stock discrepancies at all times. /liliEnsuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc. /liliWeekly follow up with regional head office for stock replenishments and active order requests. /li /ulpbFINANCIAL CASH REGISTER CONTROL /b /pulliCompliance with procedures, and with legal, fiscal and customs regulations. /liliControl cash register. /li /ulpbREPORTING /b /pulliEnsure timely reporting of sales (daily, monthly) in accordance with boutique brand and sales manager. /liliIdentify strengths and weaknesses in existing operation to define action plans for implementation. /li /ulpbCUSTOMER EXPERIENCE CRM RELATED ACTIVITIES /b /pulliSupport and ensure the boutique team confidently delivers Lange selling ceremony. /liliBe part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. /liliProactively participate in VIP events and orders, be considerate of our boutique opportunities. /liliEnsure accurate and genuine relationship building with customers. /liliEnsure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities. /liliIndividually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues. /liliFollow up and coordinate individual repairs and after sales related matters with Sales Administrators. /li /ulpbWHAT WE OFFER /b /pulliAn attractive compensation and benefits program /liliA small, dynamic, and caring team /liliA role with a wide range of tasks and responsibilities /liliA work environment where we value collegiality, loyalty, and solidarity /liliContinuous learning and development opportunities /li /ul /p #J-18808-Ljbffr