Overview
In this role you lead the Boutique Team in Frankfurt, shaping a high-service culture aligned with Cartier’s values. You drive seamless client experiences across in-store and omnichannel touchpoints, handling complex cases and repairs while partnering with internal teams to raise service standards. You support peak-period operations and use data insights to identify improvements, ultimately strengthening client relationships and sales. This is a chance to influence service strategy within a prestigious luxury brand.
Leistungen / Benefits
- career growth opportunities
- strong team culture
- global brand exposure
- sense of belonging
Verantwortungsbereiche
- Lead and develop the local prime associate team to boost efficiency
- Promote and embed Service standards and tools in daily operations
- Stay current on local and global industry practices and competitive trends
- Ensure accurate data recording for personalized follow-ups and omnichannel experience
- Provide expertise on complex client cases, including complaints, turning them into positive experiences
- Support service processes during peak periods to maintain smooth client flow
- Adopt a Service to Sales mindset to strengthen client relationships and drive conversion
- Manage seamless repair processes with internal stakeholders to meet client expectations
- Leverage client service KPIs and insights to identify improvement opportunities
- Provide strategic input to office teams to enhance service offerings
Zentrale Anforderungen
- Completed commercial training or technical training as a watchmaker or goldsmith
- Several years of experience in After Sales customer service, ideally in the jewelry and watch segment
- High enthusiasm for our brand and our products
- Good knowledge of German and English
- MS Office skills and enjoyment of working with computers
- Ideally initial experience with SAP/ERP
- team leadership
- client relationship management
- strong communication
- MS Office
- SAP/ERP
- data recording and management
Customer Service Lead (m/w/d) in Wiesbaden Arbeitgeber: Richemont
Richemont ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Düsseldorf die Möglichkeit bietet, in einem dynamischen und kreativen Umfeld zu arbeiten. Mit einem starken Fokus auf Teamarbeit und individueller Entwicklung fördert das Unternehmen eine positive Arbeitskultur, in der jeder Mitarbeiter geschätzt wird. Die Position als Werkstudent im Bereich Welcoming & Retail Experience ermöglicht es Ihnen, wertvolle Erfahrungen in der Luxusbranche zu sammeln und Ihre Fähigkeiten in einem internationalen Unternehmen weiterzuentwickeln.
