SLA Renewals Manager (m/d/f)

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors.

To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.

Our Product Division develops, produces and distributes audio, video, IT and communication solutions.

With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

Join us as SLA Renewals Manager (m/d/f) on this exciting journey and experience the fascination of Riedel Communications in action.

• YOUR RESPONSIBILITIES
• You commercially support and help drive direct and indirect opportunities, maximizing commercial outcomes while delivering compelling propositions to customers.
• You support global sales functions in defining appropriate service offerings and pricing to meet customer requirements.
• You develop and implement an action plan to increase SLA sales revenue, including a targeted account list.
• You sell both directly and together with channel partners (agents, distributors, system integrators, dealers) and develop, implement, and manage joint sales, marketing, and support strategies.
• You provide regular activity reports to the Executive Director of Customer Success and Sales, including contacted accounts, business forecasts, and planned activities.
• You lead customer negotiations covering both commercial and contractual terms.
• You build and maintain effective working relationships with relevant internal support departments.
• THAT'S YOU
• Experience in commercial, financial, legal, or contract management, including drafting and understanding SLA contractual clauses.
• Proven sales experience negotiating complex and large service packages.
• Solid understanding of service organizations and relevant industry standards.
• High proficiency in Microsoft Office, particularly Excel, including the use of complex formulas.
• Experience with CRM systems, ideally Salesforce. com.
• Strong communication skills, both verbal and written, combined with a professional, confident, and personable manner.
• Excellent planning skills, a proactive mindset, and the ability to work flexible hours when required by deadlines.
• WE OFFER

Life and Work balance through our flexible working time system including mobile working in a hybrid model

Career booster with numerous individual development and training opportunities

Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters

We’re contributing to your career development.

We’ll encourage you to try new roles and experience new settings.

By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.

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