Sr. Associate Support Engineer, SAP

Position Summary

The Sr.

Associate Support Engineer, SAP MM/WM role provides remote-based support for SAP applications as part of a global customer support team.

Responsibilities include researching, troubleshooting, and supporting multiple SAP modules for clients using both 4. x and ECC environments, diagnosing serious issues, and developing, testing, packaging, and delivering fixes in complex, integrated, highly configured environments.

Essential Duties and Responsibilities

• Solve customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work with customers daily to understand their needs, support business change, and deliver a consistently high‑quality customer experience.
• Configure, present, and discuss best practices and functionalities of the SAP WM and MM modules.
• Support client customizations, sharing experience and best‑practice advice.
• Develop or work with a developer to deliver application break‑fixes for critical product defects.
• Provide hands‑on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro‑active contributor to a 24x7x365 support organization, requiring flexible hours—including evenings, weekends, and holidays—and monitoring email outside standard business hours.
• Collaborate with team members in a virtual environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes to improve the client experience.

Experience

• 2–3 years of relevant SAP experience, particularly with MM/WM modules.
• 2–3 years of support for application end‑users in a corporate environment.
• Working knowledge and understanding of supporting business processes.
• Analytical, logical problem‑resolution skills.
• SAP certification(s) preferred.
• Knowledge of maintenance/patching mechanics and SAP architecture.
• Ability to solve complex problems across multiple modules.

Skills

• Troubleshooting skills and tenacity in problem solving.
• Passionate focus on customer support and building long‑term, successful relationships with clients.
• Knowledge of key application functionality, tables, and relationships.
• Knowledge of SAP customization/extension methodologies.
• Development skills using SAP toolset.
• Interpersonal, presentation, and communication skills—verbal & written.
• Attention to detail and the ability to learn quickly.
• Focus on client satisfaction.
• Ability to work independently and as part of a team.
• Ability to work calmly and professionally in high‑pressure situations.
• Ability to work remotely from a home‑based office in a virtual environment.
• Preferred Qualifications
• Knowledge of multiple SAP modules across releases (4. x & ECC), including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules, and underlying technology.
• Knowledge of any country‑specific solutions is an advantage.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations is an advantage.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Language
• Fluency in both English & Portuguese is required.
• Location
• Brazil, remote work.

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

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