Client Care /Product Repair Specialist (m/f/d)- Frankfurt

Client Care /Product Repair Specialist (m/f/d)- Frankfurt

One crew, one DNA, one purpose – welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsibilities

Your mission

• Provide first class service to our customers. Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journeys is our top priority.
• Identifying and performing case repairs in our own boutique workshop.
• Utilizing our repair management system to assist in organizing repairs, ordering parts, etc.
• Be in charge of the organization of our workshop, including maintenance of machines and tools.
• Inform clients about the repairs and advise clients across the brand and all products.
• Perform the repairs in our store according our RIMOWA standards and communicate with our client care department to coordinate the special repairs or repairs which cannot be performed in the store.
• Build long-term relationships with our clientele by leveraging our tools to foster brand loyalty.
• Be a team player, first and foremost, who is eager to learn about our products, our brand and history. A team player at RIMOWA is diplomatic, embodies our values, collaborates with their colleagues and is always there to lift the team spirit.

Profile

Your experience and skills

• Interested in high quality products with tradition and curious to work on our RIMOWA products, combining luxury with our technical heritage.
• Talented in craftsmanship.
• Organized, details-oriented, structured and a team player.
• Proactive in how you approach clientele, build long-term relationships and approach each situation with a collaborative spirit.
• Enthusiastic about retail and delivering memorable experiences for our clientele.
• Experienced in a similar role.
• Fluent in speaking the national language and in English. Additional languages are a plus.

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• 30 paid vacation days per year
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Lunch Tickets
• Free or subsidized Urban Sports membership
• Corporate benefits (e.g., for sports, lifestyle, fashion, etc.)
• Company pension plan with high employer contribution
• Employer-financed pension commitment in the event of death or disability
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Personal support for your everyday family life via Voiio family services
• Financial and psychological support through the LVMH Heart Fund

Additional information

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) – RIMOWA is the home for all your ambitions and visions for the future.

What are you waiting for? Apply today and soon become part of our unique crew. It\’s quick, easy and

uncomplicated – just tell us your salary requirements and earliest possible start date.

RIMOWA GmbH

Human Resources

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.

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