Manager, Technical Deployment Leads (TDL), Forward Deployed Engineering (FDE)

About the Team Open AI’s Forward Deployed Engineering (FDE) team partners with customers to turn research breakthroughs into production systems.

We operate at the intersection of customer delivery and core platform development.

About the Role As a Technical Deployment Lead Manager (TDL Manager) in the FDE team, you will build and lead TDLs through high-stakes, ambiguous customer deployments and own technical and business value outcomes end to end.

You’ll grow a team that can operate under pressure and help Open AI learn from the field.

You will lead TDLs who translate business outcomes into technical delivery plans, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals.

You will set the bar on scope, sequencing, risk management, and communication.

When deployments drift or stakes spike, you will step in to reset the plan, unblock teams, and protect customer trust.

Your decisions will influence how Open AI is trusted by the customers closest to our deployment work.

Your success will be measured by how consistently your team ships, how clearly you deliver signal to Research and Product, and how durable your team and delivery model prove to be.

This role is based in San Francisco.

We use a hybrid work model of 3 days in the office per week.

We offer relocation assistance.

Travel of approximately 25% is required.

In this role, you will

• Lead and grow a team of TDLs delivering production systems with frontier models
• Own end-to-end delivery outcomes through clarity, speed, tight coordination, and technical quality
• Codify what works into tools, playbooks, and roadmap inputs that create leverage
• Notice early indicators and raise them with urgency, whether in product behavior, customer environments, or delivery practices
• Use judgement to distinguish what requires action and what does not
• Set a high bar for TDL performance and support each person’s growth through direct, actionable feedback
• Define how we staff and support field teams that can scale without added complexity
• You might thrive in this role if you
• Bring 8+ years of customer-facing technical delivery leadership, including 2+ years managing high-performing technical delivery, program management, or customer engineering teams.
• Have led high-pressure technical projects from prototype to production.
• Simplify complex work and make fast, sound decisions under pressure.
• Elevate team performance through clarity, not process.
• Operate with urgency in ambiguous or evolving environments.
• Build deep trust with your team by modeling calm, focus, and judgment when it matters most.
• Have built and scaled an operating model for delivery: staffing, cadence, artifacts, risk management, and clear ownership across teams.
• Have technical fluency and sharp sequencing judgment.
• Confident pressure-testing architectures and trade-offs across security, reliability, latency, cost, and scope.

About Open AI Open AI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see Open AI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.

For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information.

In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At Open AI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.

Join us in shaping the future of technology.

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