Senior IT Service Expert (Tenant) (m/f/d)

Job ID: 281695 Company: Riverty Group GmbH Location: Berlin, Verl, Baden-Baden Everyone's story matters. Come shape your story with us at Riverty. But where does that take you?

To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow.

With payments made for them. So that they don't have to worry about it. And there's more: We are part of the family-owned Bertelsmann group.

Established. Corporate. In a fast-paced industry.

We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech. Everything we do, starts with you.

Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth. Riverty.

Reassuringly Boring. We are looking for Senior IT Service Expert (Tenant) (m/f/d) (unlimited, full-time) flexible working conditions available. Join our team at our location in Berlin, Baden-Baden, and Verl.

## Key Responsibilities: – Leading and driving service excellence across incident management, access control, stakeholder engagement, and continuous process improvement. – Ensuring high-quality service delivery by maintaining structured documentation and supporting strategic initiatives across the tenant environment. – Optimizing IT service processes, maintain a structured CMDB, and analyze service metrics to drive continuous improvement.

– Acting as the primary contact for stakeholders regarding service performance, ensuring alignment between technology and business needs. – Coordinating the Riverty tenant setup, working closely with internal teams and external providers like Microsoft to ensure seamless project delivery. – Supervising applications and monitoring data flows to ensure uninterrupted critical business operations.

## Skills and Attributes: – Logically minded with a strong interest in IT – Independent, resilient, and capable of communicating effectively with various stakeholders – Service-oriented mindset with strong communication skills – Highly motivated to learn and grow within the field – Responsible and patient, with the ability to undertake routine tasks accurately – Open-minded and comfortable working within a multicultural team environment – Ability to embrace change and innovation, contributing to a dynamic work environment – Ability to travel internationally – Fluency in English and German would be a huge benefit You will be a good fit for the role when you enjoy the challenges and opportunities in our ever-changing business landscape, where routine tasks are balanced with exciting projects involving AI solutions, making the day-to-day work engaging and dynamic. ## Equal Opportunity Employer Statement We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table.

Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability. ## Our plus points Inclusive and valuing culture At Riverty, you can be who you are. We strive to create an inclusive environment and an appreciative culture, enhanced by our employee networks.

Health & Wellbeing Your physical and mental health is important to us. Take advantage of our various preventive care and support services. Professional and Personal Development Take advantage of our numerous training and development opportunities.

Benefit, for example, from training courses offered by Bertelsmann University, language courses or leadership trainings Monetary Benefits & Discounts Know that you're appreciated with plenty of employee benefits & discounts just for you. Flexibility Our diverse working models empower you to customize your work to perfectly align with your preferences. Benefit from mobile office, flexible working hours and part-time models.>