(Senior) Configuration & Automation Specialist(m/f/d) in Baden-Baden

Company DescriptionEveryone's story matters. Come
shape your story with us at Riverty. But where does that take you?
To one of our 30 hybrid workspaces – designed for exchanging ideas,
learning from others, and shaping the way we work. An international
community of over 4,000 people, representing almost 80
nationalities across 11 countries. United by one mission: Combining
empathy, advanced technology and data-driven insights to keep
people and businesses in flow. With payments made for them. So that
they don't have to worry about it. And there's more. We are part of
the family-owned Bertelsmann group. Established. Corporate. In a
fast-paced industry. We enable flexible payments in various
industries, simplifying the financial management of known brands
and helping people repay debt to build financial confidence. In
short: shaping FinTech. Job DescriptionWe're looking for a(Senior)
Configuration & Automation Specialist (Microsoft Dynamics
Focus) (m/f/d)(permanent, full-time) to join our Automation &
Configuration Team at one of our locations in Berlin, Verl, or
Baden-Baden, with flexible working conditions available. In this
role, you will take ownership of the day-to-day operation and
continuous improvement of Riverty's Microsoft Dynamics 365 Contact
Center platform.

As the Dynamics specialist within our Automation
& Configuration Team, you will translate business requirements
into scalable platform configurations while balancing operational
stability with continuous feature delivery. Working closely with
Product Owners, Operations, Automation Engineers, Central IT, and
external partners, you will help build reliable, maintainable, and
future-oriented customer service solutions using a
configuration-first approach. Your ResponsibilitiesConfigure,
maintain, and optimize Microsoft Dynamics 365 Customer Service and
Contact Center capabilitiesDesign and manage case management,
queues, routing rules, workstreams, SLAs, business rules, forms,
views, and agent experiencesMaintain and improve omnichannel
customer service capabilities across voice, chat, and email
channelsOwn daily operational platform support, including complex
configuration issues and second-level troubleshootingTranslate
business requirements into scalable Dynamics configurations and
support solution design activitiesConfigure and deliver new
features, process improvements, and country rollouts from
development through production readinessCollaborate on automation
initiatives using Microsoft Copilot Studio and Power
AutomateSupport integration testing and change activities together
with Automation Engineers and Central ITCreate and maintain
documentation, configuration standards, runbooks, and best
practices QualificationsYour QualificationsExperience configuring
Microsoft Dynamics 365, ideally within Customer Service, Contact
Center, or similar CRM environmentsExperience with customer service
processes such as case management, routing, queues, SLAs, and agent
workflowsAbility to translate business requirements into scalable
and maintainable platform configurationsStrong problem-solving
skills and experience troubleshooting platform-related
issuesStructured, analytical, and solution-oriented way of
workingProfessional communication skills in English and German Nice
to HaveExperience with Microsoft Dynamics 365 Contact Center or
Omnichannel for Customer ServiceExperience with Copilot Studio,
Power Automate, or similar low-code technologiesBasic understanding
of integrations, APIs, and connected enterprise systemsMicrosoft
certifications or equivalent practical experience What Makes You
SuccessfulYou take ownership of both platform stability and
continuous improvementYou prefer configuration-first solutions over
unnecessary custom developmentYou enjoy collaborating across
Product, Operations, Engineering, and IT teamsYou actively share
knowledge and contribute to team growth and cross-skilling
initiatives Additional Information Disclosure requirements
pertaining to the collection of your personal data: Responsible for
processing the information provided in your application is the
company specified in the job advertisement, with its registered
office as indicated. The company processes your data for the
purpose of establishing an employment relationship on the basis of
Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.The retention
period for your data is determined by the statutory time limits
applicable in the respective country, beginning upon completion of
the recruitment process. You can find these here.

You can contact
the company's Data Protection Officer at the above-mentioned postal
address. Further information on data protection and your rights can
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