(Senior) Configuration & Automation Specialist (m/f/d) - ['Vollzeit']

Company DescriptionEveryone’s story matters. Come shape your story with us at Riverty. But where does that take you? To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don’t have to worry about it. And there’s more. We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech. Job DescriptionWe're looking for a(Senior) Configuration & Automation Specialist (Microsoft Dynamics Focus) (m/f/d)(permanent, full-time) to join our Automation & Configuration Team at one of our locations in Berlin, Verl, or Baden-Baden, with flexible working conditions available. In this role, you will take ownership of the day-to-day operation and continuous improvement of Riverty’s Microsoft Dynamics 365 Contact Center platform.As the Dynamics specialist within our Automation & Configuration Team, you will translate business requirements into scalable platform configurations while balancing operational stability with continuous feature delivery. Working closely with Product Owners, Operations, Automation Engineers, Central IT, and external partners, you will help build reliable, maintainable, and future-oriented customer service solutions using a configuration-first approach. Your ResponsibilitiesConfigure, maintain, and optimize Microsoft Dynamics 365 Customer Service and Contact Center capabilitiesDesign and manage case management, queues, routing rules, workstreams, SLAs, business rules, forms, views, and agent experiencesMaintain and improve omnichannel customer service capabilities across voice, chat, and email channelsOwn daily operational platform support, including complex configuration issues and second-level troubleshootingTranslate business requirements into scalable Dynamics configurations and support solution design activitiesConfigure and deliver new features, process improvements, and country rollouts from development through production readinessCollaborate on automation initiatives using Microsoft Copilot Studio and Power AutomateSupport integration testing and change activities together with Automation Engineers and Central ITCreate and maintain documentation, configuration standards, runbooks, and best practices QualificationsYour QualificationsExperience configuring Microsoft Dynamics 365, ideally within Customer Service, Contact Center, or similar CRM environmentsExperience with customer service processes such as case management, routing, queues, SLAs, and agent workflowsAbility to translate business requirements into scalable and maintainable platform configurationsStrong problem-solving skills and experience troubleshooting platform-related issuesStructured, analytical, and solution-oriented way of workingProfessional communication skills in English and German Nice to HaveExperience with Microsoft Dynamics 365 Contact Center or Omnichannel for Customer ServiceExperience with Copilot Studio, Power Automate, or similar low-code technologiesBasic understanding of integrations, APIs, and connected enterprise systemsMicrosoft certifications or equivalent practical experience What Makes You SuccessfulYou take ownership of both platform stability and continuous improvementYou prefer configuration-first solutions over unnecessary custom developmentYou enjoy collaborating across Product, Operations, Engineering, and IT teamsYou actively share knowledge and contribute to team growth and cross-skilling initiatives Additional Information Disclosure requirements pertaining to the collection of your personal data: Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here. Recruiting-Platform powered by SmartRecruiters.