pRIVR, part of Amazon is a robotics team pioneering Physical AI through real-world deployment and doorstep deliveries. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn by gathering rich operational data at scale. /p pAs we continue to grow, we're searching for a Robotics experienced field engineer. /p pAs a Robotics Field Engineer at RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field. /p h3Key job responsibilities /h3 ul liServe as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues. /li liPerform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors. /li liExecute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots. /li liCollaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured. /li liLead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites. /li liDevelop and maintain technical documentation, troubleshooting guides, and Service Support SOPs for Field Technicians. /li liAct as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap. /li /ul h3BASIC QUALIFICATIONS /h3 ul liStrong proficiency in C++ and/or Python for debugging and scripting. /li liProven experience working with ROS2 and robotics frameworks. /li liHands-on experience troubleshooting real robot hardware and complex electromechanical systems. /li liProven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems. /li liExceptional communication skills in English, with the ability to translate technical root causes into actionable feedback for non-technical stakeholders. /li liWillingness to travel 50% /li liA degree in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field. /li /ul h3PREFERRED QUALIFICATIONS /h3 ul liPrior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation /li liExperience with Amazon operations or similar last-mile delivery ecosystems. /li liA proactive mindset geared toward "leveling up" team technical capabilities and operational efficiency. /li /ul #J-18808-Ljbffr
Robotics Field Engineer, RIVR Arbeitgeber: RIVR Technologies AG
RIVR, ein Unternehmen von Amazon, bietet eine dynamische Arbeitsumgebung, in der Innovation und Teamarbeit im Mittelpunkt stehen. Als Tech Lead Testing haben Sie die Möglichkeit, nicht nur technische Führungsqualitäten zu zeigen, sondern auch aktiv zur Entwicklung autonomer Roboter beizutragen, die den Alltag der Menschen revolutionieren. Mit einem starken Fokus auf Mitarbeiterentwicklung und einer Kultur des kontinuierlichen Lernens fördert RIVR Ihre berufliche Entfaltung und bietet Ihnen die Chance, in einem zukunftsorientierten Bereich zu arbeiten, der echte Auswirkungen auf die Gesellschaft hat.
